Conflict Management Skills

Recertification Hours: 7

Intended Audience

All Levels

Early Career

Is a specialist in a specific support function or a generalist with limited experience.
Typically has 0-2 years of HR experience.
Holds a formal title such as, but not limited to, HR Assistant, Junior Recruiter, or Benefits Clerk.

Mid-Level

Is a generalist or senior specialist.
Typically has 3-7 years of HR experience.
Manages projects or program.
Holds a formal title such as, but not limited to, HR Manager, Generalist, or Senior Specialist.

Senior-Level

Is a very experienced generalist or specialist.
Typically has 8-14 years of HR experience.
Holds a formal title such as, but not limited to, Senior Manager, Director, or Principal.

Executive-Level

Usually one of the most senior leaders in HR.
Typically has 15 or more years of experience.
Holds the top HR job or VP role in the organization.

Program Overview
HR professionals will learn how to assess, manage and facilitate conflict in the workplace while fostering a work environment conducive to effective conflict management.

As conflict management represents a key competency for HR professionals, participants will measure their own perceptions of conflict, learn to identify the source of conflict and identify early warning signs of destructive conflict in order to develop positive alternatives. From identifying their own individual conflict-handling mode to coaching others to resolve conflicts, this program provides HR professionals an interactive experience that will help them acquire the confidence needed to manage the facilitation of a conflict discussion between individuals and groups.

Program Objectives

Assess their individual methods of managing conflict.
Understand the various styles in which others handle conflict.
Identify the sources and warning signs of potential conflict early on.
Execute methods for successful conflict discussions, coaching others to manage conflicts effectively and facilitation of conflict discussions.
Understand the nature and causes of workplace conflict and how to create a positive environment for management.

Daily Schedule
ONE-DAY PROGRAM
8:30 a.m. - 5:00 p.m.

Questions? E-mail us at shrmeducation@shrm.org.

Delivery Options & Fees

1-day seminar
SHRM Member: $795
Nonmember: $1,060

Click on a location image below to register online.

Oct. 9, 2013

	Phone 703.548.3440, option #3 800.283.7476, option #3 (U.S. only)
	Fax 703.535.6490
	Mail SHRM Seminars PO Box 79482 Baltimore MD 21279
Registration Details