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EQ Interview: Finding Employees with High Emotional Intelligence 


The EQ Interview: Finding Employees with High Emotional Intelligence
By Adele B. Lynn

2008, 184 pages, Paperback
ISBN: 978-0-8144-0941-1
SHRMStore Item #: 61.14504

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With a growing body of research showing that Emotional Intelligence is one of the key indicators of success, smart hiring managers know that choosing employees based on their EQ makes sense. What they don't know is the best way to do it.

The EQ Interview gives readers the skills and understanding they need to assess candidates' emotional intelligence and ensure that they're the right fit for the job. This practical guide explains the five areas of emotional intelligence, and how these competencies enhance job performance. The book then arms interviewers with more than 250 behavior-based questions specially formulated to help determine how applicants have used their EQ in past experiences. Readers will learn how they can analyze and interpret answers to predict future success, and even spot "EQ frauds" to avoid costly hiring mistakes.

Filled with insightful examples, this is the one book that shows readers how to factor emotional intelligence into their hiring process.

Co-published with AMACOM.

Read an Excerpt.

 Praise for the Book

"Adele Lynn has given us an excellent resource for the growing tool kit of emotional and social intelligence. It's a practical, useful guide that all managers can use to build intelligent organizations and cultures." -- Dr. Karl Albrecht, author of Social Intelligence: The New Science of Success

"Identifying people with top-notch technical ability and the right personal and social skills presents a double-barreled challenge, even for experienced hiring managers and HR professionals. Adele Lynn's book is a treasure trove of penetrating questions and insights that can hone such interviewing skills to a keen and penetrating level. It's the most helpful and practical book I've seen lately on the critical topic of successful interviewing." -- William G. Batx, Ph.D., Chief Operating Officer, Federal Home Loan Bank of Pittsburgh

"Adele Lynn's newest book, destined to be a bestseller, captures the vital importance and necessity of behavioral interviewing for emotional intelligence." -- John Dickson, President and CEO, Redstone Senior Care

"When the concepts outlined in this book are done correctly, the hiring manager and/or recruiter can directly influence the overall morale, teaming, interpersonal as well as organizational effectiveness and productivity of the organization." -- Franky Johnson, Johnson & Lee Consulting, LLC

"Perfect for HR departments large and small, this book is an excellent tool for determining the appropriate candidate for any given job." -- Houston Business Journal

 Table of Contents

Chapter 1. Introduction

Chapter 2. The Five Areas of Emotional Intelligence and the EQ Job Competencies

Chapter 3. Self-Awareness

Chapter 4. Self-Control or Self-Management

Chapter 5. Empathy

Chapter 6. Social Expertness

Chapter 7. Personal Influence: Influencing Self

Chapter 8. Personal Influence: Influencing Others

Chapter 9. Mastery of Purpose and Vision

Chapter 10. The EQ Fraud and Other Warning Signs

Chapter 11. A Final Word

Appendix 1: Emotional Intelligence Table of Competencies

Appendix 2: Questions by Area and Competencies

 About the Author

Adele B. Lynn is the founder and owner of The Adele Lynn Leadership Group, an international consulting and training firm whose clients include many Fortune 500 companies. Her business focuses on helping organizations strengthen productivity and quality through improvements in emotional intelligence and workplace trust. Her previous books include Quick Emotional Intelligence Activities for Busy Managers, The Emotional Intelligence Activity Book, and The EQ Difference.