"There may be no bigger issue facing the consulting profession in 2010 than staff retention. The consultancies best able to keep their hardest-working employees after the economy picks up will go a long way to defining the winners and losers of this recession. While there's no magic bullet to keeping employees, author Richard Finnegan offers perhaps the next big things -- data. In Rethinking Retention in Good Times and Bad, Finnegan offers a hands-on, tactical retention action plan backed by his own research and on-site experiences. Some the best ideas for keeping your best workers include: holding supervisors accountable, scripting employees first three months and calculating the high cost of turnover. Case studies and statistics round out the effort and help cement some of the key takeaways in the book." -- Consulting Magazine
"Dick Finnegan is a true expert on turnover. I have worked with Dick for over 20 years and turnover has been his passion. He understands what causes it, and, more importantly, what individual effective steps a company can take based on its culture to reduce it. With focus and commitment, his unique approach has helped many companies address their turnover problems, and have improved management skills at the same time." -- Mary Steele, Director of Executive Compensation, Delta Airlines
"Full of practical, useful advice, this book can put you to work today to improve retention of your most valued employees. It not only shows you where to look to identify retention problems in your organization, it guides you through the steps for developing the strategies and tactics tailored to meet your company's specific needs. This is not just for HR professionals ? anyone who manages people will benefit from the insights presented here." -- John E. Sutton, Senior Vice President, Mercury Insurance Company
"Dick is insightful in his assessment of why people leave and what it takes to retain them. The seven retention strategies he has developed have true merit and are right on the money." -- Dennis P. Gilhooley Sr., CPIM, Associate Partner-Public Sector Supply Chain, IBM Global Business Services
"The Zappos culture is based on the dedication of our employees to our core values. Finnegan's book provides straightforward tactics and best practices that can be useful for companies looking to hold on to the dedication and enthusiasm of their employees." -- Tony Hsieh, CEO, Zappos.com
"Rethinking Retention in Good Times and Bad is very practical, thought-provoking and, I have to admit, occasionally aggravating ? as in, 'Why didn't I think of that?!' Dick Finnegan has blended solid research with his extensive personal experience and an entertaining writing style to produce a terrific resource full of ideas we can use TODAY to start improving retention." -- Mimi Breeden, Director of Human Resources, SunTrust Banks, Inc.
"Dick Finnegan has expanded and deepened the thought process for leaders in the quest to develop employee retention strategies. His book ventures beyond the traditional first-response approaches and with sound data, presents a true value proposition for retention. Rethinking Retention in Good Times and Bad is a thought-provoking yet practical guide that leaders in all types of organizations and in all industries can use." -- Evelyn J. Pulliam, Vice President, Employment Compensation & Benefits, SYSCO
"This book makes a fresh and compelling case for a beefier talent retention model that is built on the very foundation of any business -- process, strategy, and outcomes. It is relevant and timely in the healthcare industry, as opportunities and threats today converge to create a powerful opening for HR leaders to impact core business drivers. With all due respect to t-shirts, coffee mugs, and pizza parties as "retention strategies," Finnegan's work is a rare example of sound theory meeting pragmatic, easily implemented tactics." -- Doug Dean, CCP, SPHR, Chief Human Resource Officer, Children's Health System, Birmingham, AL
"Keeping and engaging your best employees -- and avoiding the debilitating costs of turnover -- are imperatives in today's challenging and ever-changing economy. This book will show you how. Dick Finnegan writes like he speaks -- with insight, focus, and clarity -- and he will leave you with the understanding and tolls you need to systemically tackle this important topic in your own organization." -- Brad Cleveland, Senior Advisor and Former President/CEO, International Customer Management Institute (ICMI)
"Retention is keeping the CEO up at night, and the insomnia is about to get worse. Dick Finnegan's new book is just the prescription." -- RD Whitney, CEO, Tarsus Online Media and ONREC
"Worried about talent walking out the door? Finnegan offers fresh thinking for solving the turnover problem in any economy." -- Patricia O'Connell, Managing Editor, BUSINESSWEEK
"Rethinking Retention in Good Times and Bad is for any business library strong in human resources and business management. It surveys employees, profits, and how to put processes into place to cut employee turnover, and packs in discussions of a retention model for talent that is built on strategy and outcomes. Plenty of books tell how to instigate employee incentive plans, but few provide the bigger picture of retention as does this." -- Midwest Book Review
" . . . outlines broad retention strategies but spends most of its pages on specific tactics for keeping employees. Finnegan adds studies of companies' actual experiences and ends with guidance on how to start an improved retention program." -- HR Magazine's Books in Brief