February 2003 

HR Magazine - February 2003
Vol. 48, No. 2
Table of Contents

BENEFITS
A Pension Formula That Pays Off There’s never been a better time to show employees how lucky they are to have a defined benefit pension. Lin Grensing-Pophal

EMPLOYMENT LAW
Employer, Audit Thyself Examine your company’s wage and hour conscience by conducting a self-audit. Margaret M. Clark

SPECIAL REPORT: TRAINING & DEVELOPMENT
Lesson Plans Effective training for customer service representatives can be key to a company’s bottom line. Frank Jossi

Sink-or-Swim Attitude Strands New Managers Effective management training can keep new supervisors afloat. Kathryn Tyler

AGENDA: COMPENSATION & BENEFITS
Is the Time Right for REITs? Companies should consider adding real estate investment trusts to their 401(k) menu to help participants diversify. Elayne Robertson Demby

AGENDA: EMPLOYMENT & STAFFING
Keeping Hotel Workers Hotels adopt various incentives to retain lower-paid employees. Andrea C. Poe

COLUMNS & DEPARTMENTS

 From The President Enhancing Communications—Ours and Yours Susan Meisinger
 From The Editors Changes, enhancements to HR Magazine Gary Rubin and Leon Rubis
 HR Solutions Posting Notices, Sponsoring Workers Rebecca R. Hastings and Naomi Cossack
 Management Tools Doing More with Less Paul Falcone
 Legal Trends Is It Shredding Time Yet? Jonathan A. Segal
 Future Focus HR Metrics: A Must Debra J. Cohen
 Executive Briefing Positive view of work increases performance; scaling heights for leadership; more
 Letters More on Sarbanes-Oxley; nothing new in nursing shortage; responses to November cover reactions; more
 HR Technology Portal Takes Off
 Court Report Isolated case enough for claim; WARN loophole; failure to act can extend liability period; more
 Bookshelf Continuity Management; more
 What’s New Employee access to comp and benefits; whistleblower report; more


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