The Society for Human Resource Management (SHRM) wants to help you find the answers you are looking for.
Questions about Membership, a SHRM Product or Event
If you can't find your answer online, please contact the SHRM Member Care team via phone 800-283-7476 (U.S. only), +1-703-548-3440 (Int'l), fax (703) 535-6490, or email Member Care.
Our Member Care team can help you with questions about your member ID, membership renewals, updating your contact information or membership profile and all other SHRM-related questions
Questions about Specific HR Issues (Knowledge Advisor Service)
Visit the website for the HR Knowledge Center or call us at 1-800-283-SHRM (U.S. only), 1-703-548-3440 (Int'l) and select option 5 when you hear the recording begin.
Updating Name and Contact Information
Q. Do I have to log into shrm.org to make changes to my e-mail contact information?
Yes. You must be logged onto shrm.org website to make changes to your contact details in your profile. Q.
Can I update my e-mail contact information online?
Yes. You may update your e-mail address at any time by visiting www.shrm.org/memberrecord. Log into the site using your SHRM ID number and your last name, then click on the "Contact Info" link in the grey navigation bar. Click on "Edit" next to your current e-mail address and save.
Q. How can I reach a live person to update my e-mail address and phone number?
To reach a live person, contact the SHRM Member Care team via phone 800-283-7476, Option #3 (U.S. only), +1-703-548-3440 (Int'l), Monday thru Friday 8 a.m. to 8 p.m. EST. Q.
Can I update my personal information online?
Yes. You may update your address, demographic information and communications preferences at any time online. Click on the My Profile link in the Membership box on the left side of the shrm.org home page. You must log onto shrm.org using your SHRM ID number and your last name.
Q. How can I reach a live person to update my address and phone number?
To reach a live person, contact the SHRM Member Care team via phone 800-283-7476 (U.S. only), +1-703-548-3440 (Int'l), Monday thru Friday 8 a.m. to 8 p.m. EST.
Q. Do I have to log into shrm.org to make changes to my profile information?
Yes. You must be logged onto the shrm.org website to make changes to information in your profile.
Q. If I am no longer a SHRM member, will I be able to update my contact information online?
Yes. You must use your SHRM ID along with your last name to log onto shrm.org and make changes to information contained in your profile. However, if you are not a current SHRM member, you will not have full access to the shrm.org website.
SHRM Mail and E-Mails
Q. I am no longer a SHRM member but I still receive SHRM e-mails, and would like to unsubscribe. How do I do that?
You can unsubscribe from all SHRM e-mails in one of two ways:
a) At the bottom of any of the e-mails received from SHRM, click on the "Unsubscribe" link. This will direct you to your Subscription Management page. At the bottom of that page, select the "Please completely remove <your e-mail> from all SHRM e-mail lists and send no further emails"
b) Send your unsubscribe request to Member Care. Q.
I am not receiving SHRM e-mails and I'd like to receive them. What do I need to do?
Confirm that the shrm.org domain is white-listed within your organization's e-mail spam filter system by contacting your IT department. If you need additional assistance with your e-mail subscriptions, please contact Member Care.
Q. I am a current member and am receiving mail to join SHRM. Why is this happening and how can I stop it?
We're so sorry that you are receiving this type of mail if you are a current member. To stop incorrect future mailings, please let us know if there was a misspelling or different address other than the information in your member record, which can be found here. If corrections are necessary, please e-mail a scan of the letter back to email@example.com or enter the incorrect information here so we can suppress it: www.shrm.org/remove.
A brief explanation of why this may have happened: Each year, SHRM conducts ongoing membership recruitment campaigns to grow our membership and become an even stronger influence and voice for our profession. To achieve this goal, we rent numerous outside mailing lists that contain the names of prospective members, and then use direct mail to invite these qualified prospects to join the association. Before we mail to these lists, it is our practice to remove the names of any current members through a computer de-duping process. Unfortunately, sometimes the computer fails to match and drop members if both records are not exactly the same. This can occur with misspellings, home-versus-business addresses, changes of addresses, nicknames versus proper names, and a variety of other reasons. We appreciate you taking the time to let us know what information applies to you but isn't matching our files.
Q. Someone in my office is receiving mail, but he or she shouldn't be. How can I stop this mail from coming?
Sorry about that! Please enter the information here so we can suppress it from future mailings: www.shrm.org/remove or fax the letter back to 703-535-6477 so we can see the name and address with the words REMOVE on top. Q.
Where can I get information about:
SHRM’s HR Jobs Center online (jobs.shrm.org) is available for HR job seekers and those looking to fill HR positions. If you have questions about our HR Jobs service or experience difficulties using the system, contact the HR Jobs staff directly at:
Toll-Free: 800-283-7476, press 1, then x5499
SHRM's e-Learning (www.elearning.shrm.org) provides professional development courses, compliance training, and credits toward recertification. If you have questions about our e-Learning offerings or experience difficulties using the system, contact the eLearning team directly at:
The HR Certification Institute (www.hrci.org) offers certifications for HR professionals, including the PHR, SPHR, GPHR, PHR-CA and SPHR-CA. For information about certifications, recertifications or the Institute, contact it directly at:
HR Certification Institute
1800 Duke Street
Alexandria, Virginia, USA 22314
Phone: +1-866-898-4724 (U.S only)
SHRM Certification Preparation?
SHRM's certification preparation tools, the SHRM Learning System (www.shrm.org/learning), SHRM Global Learning System (www.shrm.org/learning/global) and the SHRM California Learning System (www.shrm.org/learning/CA) are the #1 rated tools for preparing for the PHR/SPHR, GPHR or PHR-CA/SPHR-CA certification exams.
If you have questions about how to start preparing, e-mail firstname.lastname@example.org.
Questions about HR Certification?
Visit the website for the HR Certification Institute For specific questions, visit the Institute's Contact Us page.
Questions about the SHRMStore?
Visit the SHRMStore's online help resource. Or you can e-mail SHRMStore@shrm.org or call 800-444-5006, option #1.
To report technical problems with the website, contact WebHelp@shrm.org.