The Bank of America, Best Buy, Delta Airlines, Goodyear, IBM, the Marriott, Motorola, PepsiCo, Procter & Gamble, and Sun Microsystems are all outsourcing HR functions. US federal and state governments also spend billions each year doing so also. HR functions are not just being outsourced, they are being sent offshore.
The question is no longer if your organization will consider outsourcing but when. If senior management has assigned you the job of developing an outsourcing plan in the USA, this book could help you:
identify functional candidates for outsourcing;
draw up a request for proposal (RFP) and a request for information (RFI);
assess the proposals and bidders;
contract for services; and
expand vendor management expertise.
A CD-ROM containing additional resources not covered in the book, Outsourcing Human Resource Functions, Second Edition, includes the following information:
Glossary of Human Resource and Outsourcing Terms
Sample Request for Information (RIF)
Sample Overview to a Request for Proposals (RFP)
Sample Administrative Services Agreement
Sample Consulting Services Agreement
and much, much more!
ABOUT THE AUTHORS
Mary F. Cook is the founding partner of Mary Cook & Associates, a human resources consulting firm based in Scottsdale, Arizona. She has written more than a dozen books on the subject of human resources management. Her books are published in several languages around the world, including the first edition of Outsourcing Human Resources Functions.
Scott B. Gildner is a Partner & Managing Director of HR Advisory Services at TPI. His clients benefit from the unique blend of experiences and working knowledge he acquired as one of the founders of a large integrated benefits outsourcing organization. Before his tenure in outsourcing, Gildner spent 10 years as an actuary and senior consultant for an international benefits consulting firm where he specialized in benefits design and the development of benefits administration software. Gildner is a frequent speaker on the outsourcing conference circuit and a significant contributor to the outsourcing business press.
TABLE OF CONTENTS
Introduction
Identifying Critical Outsourcing Issues, Making the Decision, and Establishing a Plan
What Is HR Outsourcing?
Making an Outsourcing Decision
Establishing an Outsourcing Plan
Defining Your Requirements, Selecting a Provider, and Communicating the Decision
Defining Your Requirements
Preparing and Analyzing a Request for Proposals
Analyzing the Request for Proposals, Selecting Finalists, and Making a Decision
Communicating the Decision
Outsourcing Specific Functions and Processes
Outsourcing Workforce Administration
Outsourcing Benefits Administration
Outsourcing Payroll Administration
Recruiting and Staffing Administration
Outsourcing Compensation Administration
Outsourcing Talent Development Administration
Subprocess Outsourcing
Managing Human Resources Outsourcing
Managing the Outsourcing Relationship
Writing an Administrative Services Agreement
Managing a Proactive Governance Function
Resolving Disputes and Terminating Vendor Contracts
Considering Global Issues
Incorporating Global Requirements
Offshoring and Near-Shoring
Hiring an Outsourcing Consultant and Monitoring Services and Trends
