Masters Series, 10:00 a.m.–Noon Wednesday, June 2510:00 a.m.–11:15 a.m.Masters Series10:00 a.m.–NoonIdiosyncratic Deals: When Workers Bargain for Themselves, Who Gains?Presented by: Denise M. Rousseau, Ph.D. H. J. Heinz II Professor of Organizational Behavior and Public Policy at the Heinz School of Public Policy and Management; and, jointly, Tepper School of Business, Carnegie Mellon University
Sponsored by: EmploymentTraining Tips from Tinseltown: How Hollywood Can Save the Training IndustryWorkplace Application: By watching techniques from the most popular “trainers” in movie history, you will learn valuable techniques for instructional design, breaking down your resistance to training and aligning your training efforts to the needs of your trainees and clients.
The training industry is in trouble. We calculate ROI, connect learning to bottom-line performance and praise our progress, but the business world is not impressed. Some of the most powerful and inspiring characters in movie history have been training. They inspire, get respect and make a difference. And after watching them in action, so will you.
Presenter: Andrew Janning, assistant vice president, Training and Quality Service, FORUM Credit Union, Indianapolis, Ind. Speaker Cancellation Creating a Winning Talent Strategy at AMEX
Performance Management: How HR Can Propel a Company to Peak Business PerformanceWorkplace Application: This presentation will show you how HR initiatives can propel an organization to “peak business performance” using a program specifically anchored in employee engagement.
Research indicates a strong connection between employee engagement and customer satisfaction. Using real-world examples and lessons learned, you will learn how AstraZeneca is progressing down the road to people performance management, using a balanced scorecard approach for more than four years and maximizing brand performance through employee engagement.
HR and the LawNegligent Hiring Mock Trial Demonstration: HR in the Hot SeatWorkplace Application: Learn best practices when it comes to due diligence in hiring and employment background screening through an educational and entertaining mock trial demonstration.
Lawsuits for negligent hiring are among the fastest growing area of personal injury litigation today. In this session, you will act as a juror in a negligent hiring mock trial demonstration, featuring opening statements, cross-examination of an HR professional, closing arguments, jury instructions and a jury verdict—an educational episode of “Law & Order.”
Presenter: Lester S. Rosen, attorney-at-law, Employment Screening Resources (ESR), Novato, Calif. Taming the Two-Headed Beast Handling the Conflicting Goals of the ADA and FMLARepeated from Tuesday at 2:15 p.m. Beyond the Law: Building a Values-Based WorkplaceWorkplace Application: This session will help you integrate values into the workplace by providing an action plan for developing new managerial skills and competency expectations.
Whether illegal or not, disruptive workplace behavior—from subtle exclusion to outright bullying—can create great harm for an organization. In this interactive session, Mr. Paskoff will highlight the pitfalls of using compliance as the primary standard for workplace treatment initiatives. He will also demonstrate skills managers need to integrate values-driven behavior into the culture. You will learn how to turn managers into leaders who know what to do, not just what the law says.
Presenter: Stephen M. Paskoff, Esq., president, ELI, Atlanta, Ga.
InternationalLeadership without Borders: Successful Strategies from World Class LeadersRepeated from Monday at 10:45 a.m. Winning the Talent War in China— A Multinational Company ApproachRepeated from Monday at 2:00 p.m.
Skill DevelopmentLong Story Short: Communications to Engage Light-Speed LeadersWorkplace Application: This session will help you understand and respond in productive ways to predictable behaviors in overloaded leaders and to develop techniques that foster short- and long-term attention.
This session explores techniques for working with hyper-speed managers, using fast and focused communications to get results in fast-paced environments. A new phenomenon is wreaking havoc in the workplace: the 24/7 diet of electronic data compels leaders to operate at high speed. You will learn why this fast pace exacts a higher price than you may think; and how you can improve the situation and have tools to work wonders with managers, leaders and bosses.
How to Give a Butt-Kicking PresentationWorkplace Application: You will walk away with a whole new perspective on presentations as you learn tools and techniques that will take your presentations to a whole new level!
Whether you’re giving a sales presentation, running a meeting, talking to a group of five or a group of five thousand, Ms. Alyn will show you the secrets of giving a butt-kicking presentation! Sharing her more than 20 years of award-winning speaking experience, she shows how to conquer fear, get the full attention of your audience, perfect your delivery and move your audience to action.
Presenter: Kimberly Alyn, best-selling author, professional speaker, founder, Kimberly Alyn Inc., San Luis Obispo, Calif. Developing Smart Doers into Smart Leaders: Avoiding the “My Way” TrapWorkplace Application: This session will provide practical strategies you can apply back on the job to ensure your expert individual contributors transition successfully into expert leaders of your most valued employees.
Successful businesses rely on the expertise of highly-skilled employees. Typically these smart employees move into leadership roles because of their technical expertise, not their business savvy or people skills. Many fail. Six characteristics will be revealed that make expert employees more challenging to lead. Mr. Parker will share lessons learned in helping new leaders coach and inspire their expert teams to succeed instead of micro-managing them out the door.
Presenter: Stephen Parker, senior vice president, BlessingWhite, Skillman, N.J. Certification: The Professional Edge for Your Career*Workplace Application: This session will acquaint you with the requirements of and reasons for pursuing certification through the Human Resource Certification Institute (HRCI®).
Are you ready to take your HR career to the next level? Find out how to become certified as a Professional in Human Resources (PHR®), Senior Professional in Human Resources (SPHR®) and/or a Global Professional in Human Resources (GPHR®). With certification, you will set yourself apart from the crowd, setting new standards for the human resource field, and creating excellence in the profession.
Presenters: Members of the Human Resource Certification Institute’s (HRCI®) Board of Directors
Strategic Management
MEGA SESSIONOrganizational Creativity, Disney StyleWorkplace Application: Learn how the Walt Disney World® Resort fosters a collaborative environment that enhances creativity.
This session discusses the key components to nurturing a culture where new ideas and problem-solving options are openly expressed. Hear how the Walt Disney World® organization’s structural systems support the creative process and in doing so become productive. Explore how establishing the organizational identity keeps creative energy focused. Mr. Milligan will identify take-aways and action opportunities for making “magic” in your world.
ROI is the Key to SuccessRepeated from Tuesday at 7:00 a.m. HR: The Heart and Soul of the BrandWorkplace Application: This session enables you to understand your role in branding, deliver on your company’s strategic brand promise and expand your influence and presence throughout the organization.
HR is responsible for your most important brand asset—your people—throughout the entire employee lifecycle. During this presentation, Mr. Arruda shows you how to connect with your company’s strategic brand vision and demonstrate value by aligning all HR systems with your corporate brand.
Presenter: William V. Arruda, M. Ed., president, Reach Communications, New York, N.Y. The Innovation Engine: HR’s Role in Keeping it HummingWorkplace Application: This session will provide six practical steps you can apply back on the job to create a culture that nurtures innovative thinking at all levels of your organization.
Training and executive messages encourage new ideas and creativity but few ideas actually result in bottom-line impact. Why? Organizational cultures and individual leaders often squash initiative and inadvertently punish risk taking. We’ll reveal the telltale signs of cultural repression and explore a variety of real-life examples of firms that successfully fuel innovation through creative HR approaches.
Presenter: Angela Hills, senior vice president, BlessingWhite, Chicago, Ill.
NEWLY ADDED Designing and Driving a Corporate Social Action Program that Delivers for HRRepeated from Monday at 10:45 a.m. Workplace Application: You will learn how to design and sustain innovative corporate social action programs through a review of best practices. This review will highlight the tools and analysis required to align programs with business strategy, measure program impact and communicate the results.
As corporations manage external demands to make a profit but do so without "being evil", human resource managers are quickly realizing the significance of corporate social action (CSA). Despite the media attention to CSA issues, many HR managers struggle to define their role and contribution to this issue. This session will address how to design effective CSA programs that engage employees and cultivate leaders.
Presenter: Ron Vassallo, managing director, International, CreateHope, Inc., Washington D.C.
Total RewardsPractical Applications Using Data from the National Compensation SurveyWorkplace Application: This session teaches you how to update outdated wage rates, compare your benefit costs and make wage rate comparisons.
Learn how to use data from the National Compensation Survey for three very practical applications:
This workshop will provide handy tools for doing these useful calculations and will demonstrate how by using free data from the Bureau of Labor Statistics.
Presenter: Wayne M. Shelly, labor economist, U.S. Bureau of Labor Statistics, Washington, D.C.
Wednesday, June 2311:30 a.m.–12:45 p.m.
EmploymentPsych 101 for Managers—Four Steps to Successful Employee RelationshipsRepeated from Monday at 4:00 p.m. CARE Packages for the Workplace: Dozens of Little Things You Can Do to Regenerate Spirit at Work*Workplace Application: You will understand more clearly how a new spirit in the workplace can increase employee and organizational performance.
Most employees in our world today are in survival mode, just trying to get through each day. You need to take responsibility for your own careers and find a new sense of purpose in your work, a values-based commitment that comes from within instead of without. In this action-oriented, idea-packed session you will learn about the choices you have each day to make your workplaces more caring, creative and joyful, thus improving morale, productivity and profit.
Presenter: Barbara A. Glanz, CSP, president, Barbara Glanz Communications, Inc., Sarasota, Fla.
How to Get, Keep and Grow All Four GenerationsRepeated from Tuesday at 2:15 p.m.
HR and the LawHR’s Role in Guiding Employees to Avoid InfringementWorkplace Application: This session will show you how to recognize and address internal intellectual property misuse and to create effective policies to avoid liability and reduce risk.
Employee misuse of copyrights, trademarks and trade secrets is on the rise in the Internet Age, placing your company at serious risk of crippling liability, damage awards and destroyed business relationships. You are at the front line to fight your company’s battle against employee misuse through policies, training and vigilance. Mr. Patridge will guide you through the rights, risks and best practices you must learn to win this critical battle.
Presenter: Mark V.B. Patridge, J.D., partner, Pattishall, McAuliffe, Newbury, Hilliards & Geraldson, LLP, Chicago, Ill. Incorporating the Court: A Practical Review of Decisions from the Supreme Court and How It Impacts YouWorkplace Application: This timely review of employment decisions from the U.S. Supreme Court will give you a better understanding of the Court and its impact on your department.
The U.S. Supreme Court has made several decisions recently that directly impact today’s workplace. You need to be well-versed in decisions of the Court so you understand how the ruling creates new obligations on your department and the organization as a whole. This straight-forward session will provide you with an understanding of the recent decisions and will use practical fact patterns to reveal how the workplace may change going forward.
Presenter: Louis R. Lessig, attorney, Brown & Connery, LLP, Westmont, N.J. FMLA: Case Studies of the Real WorldRepeated from Tuesday at 7:00 a.m.
Skill Development
MEGA SESSIONThe Secrets of Consensus Building—Strategies for Getting to Yes!Workplace Application: Through this highly interactive session, you will learn the reasons people disagree (there are only three!) and key facilitation strategies for moving a group to yes.
Imagine this: your participants are engaged and significant progress is being made. Suddenly a major disagreement erupts. Voices get louder, people stop listening.You have to take control and move the group to consensus. What do you do? What techniques do you use? This session provides you a clear understanding of the three reasons people disagree and techniques for getting to “yes.”
Presenter: Michael Wilkinson, certified master facilitator, managing director, Leadership Strategies, Inc., Atlanta, Ga. Speaker Cancellation You Win or Lose with the Words You ChoosePresenter: Marian York, founder and CEO, The WORDpower™ Institute NW, Seattle, Wash. Managing Conflict Resolution— The Buck Stops with HRWorkplace Application: This session gives you the tools to take the primary leadership role in the evolution of corporate reorganizations and change management.
We will discuss your opportunity to lead all five types of today’s change initiatives. We will discuss the nine required competencies to effectively lead organizational change. This is your greatest opportunity to sit at the table and lead your companies through organizational change. This door is open, but you must take an aggressive approach with senior management to drive these programs to successful outcomes.
Spa Treatment for Your HR Career: A Development Guide for Practitioners*Workplace Application: This session will show you how to do basic career planning as well as manage the ups and downs of your career.
You are selfless in the attention you pay to your clients and their careers. You coach, counsel, develop large shoulders, distribute hankies listening to the “war stories” of those you serve. In this practical, “how to” session, you will learn career management strategies customized for the HR community. Learn about the techniques to evaluate and propel your career forward or even to take side or back steps for the right reasons. This session will build upon SHRM’s new competencies as a foundation for learning.
Presenter: Nancy E. Glube, executive director, HR, ATT, Atlanta, Ga.
Top Performing HR: Using the Language of Energy to Strengthen Human Resources*Workplace Application: Whenever the company meets the customer the success of that intimate dyadic engagement is in part a function of the natural energy present. This session will show you how to find and release that energy.
The man who brought you FISH! Now brings you Top Performer. Top Performer introduces the laws of energy. FISH! Provided the cultural cornerstone. Top Performer adds the “natural energy” that fuels any sustained action. Drawing on the tradition of court jesters, buskers and street performers, Top Performers presents principles of energy that you should find useful in your work. Join Mr. Lundin for a fun and practical seminar that integrates two great concepts.
Presenter: Stephen C. Lundin, Ph.D., CEO and Big Tuna, Maplewood, Minn.
NEWLY ADDED Touching Lives: People-Centered LeadershipWorkplace Application: This moving, humorous presentation provides insight into the tenets of people-centered leadership, one that takes "time out" to do the right thing for an organization's most powerful asset-its people-as well as an understanding of what it looks like in action.
A compelling, fascinating storyteller, Mike Losey shares examples of how the lives of employees and their families have been touched by what he terms "people-centered leadership". Respected and successful leaders are frequently remembered more for how they touched the individual lives of those within the organizations they led than their profit and balance sheet results. Also, people centered leadership can often prevent the detrimental effects of organizational failure or-even worse-breaches of trust and ethical violations. When successful leaders truly connect with their employees, customers, suppliers and community they get the payback of not only a successful organization but personal satisfaction of recognizing that there is no greater management joy than touching people's lives in favorable ways.
Presenter: Michael R. Losey, SPHR, CAE, president, MikeLosey.com, Alexandria, Va.
Strategic ManagementImplementing Strategies to Become an Employer of ChoiceWorkplace Application: This session will help you position your company as an employer of choice so you can attract, optimize and retain top talent.
In this high-content, high-participation session, Ms. Asch presents a five-step strategy to build an excellent workplace and position your company as an employer of choice so you can attract, optimize and retain the top talent you need to meet and exceed your business goals. Leave with a practical roadmap to establish your company as an employer of choice, tools to gain support from senior executives, and proven techniques you can implement immediately.
Presenter: Sandy Asch, MAOM, principal, Alliance for Organizational Excellence LLC, San Diego, Calif. A Strategic Approach to People and Culture in M&AWorkplace Application: This session will help you position your role strategically right at the outset of an M&A deal and provide key best practices that you can immediately apply in the three distinct phases of the deal.
People and culture issues are consistently rated as top sources of failures for mergers and acquisitions. This session will review this area from a business-wide perspective and will provide a framework for breaking these issues into manageable components, including how to assess them within the due diligence phase and then follow them through to the integration phase.
Presenter: Jim McKay, FFA, ASA, M&A engagement leader, Watson Wyatt Worldwide, Chicago, Ill.
Total RewardsCreating a Higher-Performing Workforce Through Performance- Driven Compensation ManagementWorkplace Application: You will gain actionable knowledge on the benefits of aligning compensation with employee performance and identifying ways to reward and retain top performers to ensure a stronger, more productive workforce.
How do you transform pay-for-performance from a promising concept to an organizational reality? This session examines how to align individual performance with overall business objectives. Hot topics such as merit increases, bonus pay and incentive plans are presented in the context of how paying for performance changes the workforce management playing field, thus ensuring a higher-performing workforce that delivers competitive advantages.
Presenter: David Turetsky, director, product management, Compensation and Performance Solutions, Workscape, Marlborough, Mass.
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Sessions marked with this symbol are conducted by current or former HR practitioners.
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