SHRM Diversity Conference & Exposition, October 27–29, 2008, Atlanta, Georgia
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Concrrent Sessions

Recertification Credits
Monday, October 27, 10:45 a.m. - Noon
Monday, October 27, 3:15 p.m. - 4:30 p.m.
Tuesday, October 28, 10:15 a.m. - 11:30 a.m.
Tuesday, October 28, 3:00 p.m. - 4:15 p.m.
Wednesday, October 29, 9:15 a.m. - 10:30 a.m.

The content-rich concurrent sessions offered at the Diversity conference cover an extensive and inclusive range of diversity-related topics. Sessions are summarized below and are organized by timeframe. Each session lasts 75 minutes. We encourage you to plan your conference curriculum in advance.

Choose a first and a second choice at each timeframe because seating is available on a first-come, first-served basis—so arrive early. Some sessions are offered more than once to assist you in planning as you create a unique conference curriculum that suits your needs best. Please visit again for the final schedule of topics and speakers.


HRCI Pre-ApprovedRECERTIFICATION CREDIT AVAILABLE
Attention PHR®s, SPHR®s and GPHR®s! This conference has been approved for up to 8.25 recertification credit hours toward recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

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MONDAY, OCTOBER 27
10:45 a.m. - Noon

Creating Your Comprehensive Diversity Strategic Plan (Repeated Tuesday at 10:15 a.m.)
Workplace Application: This session will help you create the anchor component of every quantifiable diversity focus: the diversity strategic plan.

Do you have one yet? Is it comprehensive - including your Change Implementation Strategy? Is it integrated with the organization's business plan? Are the recruiting, retention, learning and leadership competency development components apparent? Is it quantifiable, according to your CEO's standards? Your diversity focus is incomplete without one. Your organization cannot achieve a level of breakthrough performance absent the diversity strategic plan. Come prepared with your organization's top three strategic objectives and let's write. This session is guaranteed to produce a strategy tool you can employ immediately.

Presenter: Grace A. Odums, independent consultant, Elkins Park, Pa.


Gaining Top Management Support for Diversity Programs (Repeated Tuesday at 3:00 p.m.)
Workplace Application: This program will provide an in-depth analysis of successful strategies for obtaining buy in from top management for a diversity program.

Support and buy in of top management is critical for the success of any diversity program. In order to successfully gain support a diversity advocate must be seem as supportive of the organization's mission, knowledgeable about the benefits of diversity, aware of the perceived risks of ill-considered diversity programs and prepared to discuss business analysis such as ROI. Top management may also require data as well as anecdotal evidence of the benefits of diversity. Attempting to implement or impose diversity programs without the support of top management is likely to lead to frustration on all sides. Gaining top management support is best accomplished with a strategic plan and proposed processes to support that plan.

Presenter: Maria E. Hallas, of counsel, Greenberg Traurig, LLP, Washington, D.C.


Deliver the Package® - Unleash The Genius of Your Workforce
Workplace Application: Deliver the Package® helps companies retain top employees, increase performance and results, and unleash the genius of your workforce.

We all have a genius within - a package that eagerly awaits to be opened. To help your company succeed in today's competitive marketplace, you must unleash the latent talent and genius of your existing workforce - particularly women and people of color. Because packages come in all shapes and sizes. Unleashing genius can help your company retain top employees, increase performance and results, and build a more robust and diverse talent pipeline.

Presenter: Stephanie Chick, professional coach and genius, Deliver The Package, San Diego, Calif.


Is Performance-Based Hiring the Answer to Hiring Top Diverse Talent?
Workplace Application: Performance-based hiring provides companies the means to meet their diversity hiring requirements, while maximizing, not compromising performance.

Performance-based hiring is now being used by large and small companies around the world to hire top diverse talent. Through case studies and practical examples, Mr. Adler will guide you through performance-based hiring and what you need to do to make hiring top diverse talent a strategic initiative. It starts by developing a color/culture blind approach to understanding performance and getting hiring managers buy in. Performance-based hiring has been shows to bridge this gap.

Presenter: Lou Adler, president, The Adler Group, Irvine, Calif.


It Takes Two to Tango: The Art of Balanced Leadership
Workplace Application: This session provides a unique learning experience to strengthen personal as well as business leadership skills, confidence, creative collaboration, and sources for leveraging diversity.

This interactive session introduces a six-step leadership model that demonstrates the affect of various leadership styles and crucial components of collaboration on a system. We will use kinaesthetic activities that are based on the long leadership tradition of the Argentine Tango, more traditional self-awareness exercises and conceptual approaches to enhance your leadership capabilities, improve the connectedness to your team and leverage its existing potential and diversity while maintaining balance within the whole system.

Presenter: Erika Jacobi, M.A., president, senior consultant, LC GLOBAL, Munich, Germany


Achieving Personal and Business Results through Emotional Intelligence and Intercultural Sensitivity
Workplace Application: You will learn how emotional intelligence can enable you to add value in recruitment, training, development, employee relations, and retention of key talent.

Workforce diversity is a growing business necessity and source of competitive advantage, yet leaders struggle with how to create an inclusive work environment. Shifts in age, gender, race, religion, nationality, and ethnicity are presenting challenges and opportunities that many organizational leaders are ill-equipped to handle. Through a combination of statistical data and practical examples, Dr. Conrad helps you understand how emotional intelligence can help you become "cultural connoisseurs."

Presenter: Jarik E. Conrad, Ed.D., SPHR, MBA, MILR, president, Conrad Consulting Group, LLC, Jacksonville, Fla.


cancelled All Mixed Up? Myths and Realities About Multiracial Professionals
Workplace Application: Learn how to adapt your organization's diversity initiatives to incorporate the unique concerns of the 6.8 million Americans who identify as being of two or more races.

Recruiting and retaining employees of color is no longer as simple as reaching out to Asian-American, African-American, and Latino professionals. Truly cutting-edge organizations will adapt their diversity initiatives to incorporate the concerns of multiracial professionals. Learn about the unique stereotypes faced by multiracial professionals and how your organization can create an inclusive environment free of these biases.

Presenter: Carmen Van Kerckhove, co-founder and president, New Demographic, New York, N.Y.


Newly Added Sexual Orientation and Spirituality in the Workplace Can Co-Exist
Workplace Application: This session will present the salient aspects of diversity education for the formation of employee resource groups (ERGs) related to sexual orientation and spirituality in the workplace.

Previously thought to be so diametrically opposed so as to allow for no commonality or cooperation, Ms. Winfeld will demonstrate that cooperation and learning can be done. This session will draw from proven curricula in the two areas and also from inclusion strategies being utilized at several organizations around the United States and Canada who are building ERGs in both areas with employees. Learning outcomes will focus on what the primary elements of successful education in both areas are for adults in the workplace as well as how to establish, set goals for and achieve the mission of employee affinity groups in these two areas - separately and in cooperation with one another. Finally, you will learn how to empower management to work effectively with employees who are members of one, or both, affinity groups.

Presenter: Liz Winfeld, president, Common Ground, Farmington, ME


Global Impact World Connection: Diversity and The Changing World
Workplace Application: Attending this session will fortify your global diversity skill sets while helping you diminish internal bias you may harbor when evaluating candidates/employees who happen to be named Juan, Shinikequa, Mohammed, Hiu Pik, Naftal, Robert or Carole.

Wider knowledge of world events and hotly contested immigration issues in the U.S. translate to how applicants are perceived, evaluated, and recruited throughout America. This interactive session will provide specific techniques and resources for selecting and recognizing qualified recruits, talented employees, and emerging leaders regardless of race, gender, religion, age or ethnic background. You will earn how to park your personal bias at the door while empowering others to embrace the interconnected world we call our own.

Presenter: Carole Copeland Thomas, MBA, speaker, trainer, facilitator, C. Thomas & Associates, Lakeville, Mass.

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MONDAY, OCTOBER 27
3:15 p.m. - 4:30 p.m.

Not Just Ramps: Access and Inclusion
Workplace Application: Not Just Ramps has demonstrated tangible success in enhancing workplace culture to sustain and benefit from diversity and the rich perspectives that emerge when it is fully embraced.

Not Just Ramps is a theatrical documentary about access and inclusion issues for a diverse group of people with disabilities. The actor/playwrights portray people who tell vivid stories about their experiences in the workplace and in their communities. The response that many people have of condescension or still politeness instead of true inclusion can be applied to all kinds of differences. The play is also highly entertaining with a delicate balance of humor and pathos.

Presenters: Carrie Gibson, M.A., diversity trainer/actor/facilitator; and Anthony Curry, diversity trainer/actor/facilitator, Had To Be Productions, Venice, Calif.


Subtle Slights: Little Messages that Have a Large Impact on Employee Engagement
Workplace Application: This session will examine the everyday verbal and non-verbal messages that work to disengage employees.

Through examining a concept called micro-inequities, this session will help you become more mindful path-makers instead of mindless path-blockers. You will walk away with practical knowledge you can employ immediately to better engage everyone you encounter.

Presenter: Steve L. Robbins, Ph.D., chief "What If" officer, S. L. Robbins & Associates, Grand Rapids, Mich.


The Diversity Scorecard: How to Strategically Measure Diversity Results (Repeated on Tuesday at 3:00 p.m.)
Workplace Application: This presentation offers proven techniques and information that allows you to learn ways to develop Diversity Scorecards that are designed for performance and measurable results!

Many diversity professionals and others interested in diversity have asked: "How will we be able to demonstrate that diversity contributes to the organization's bottom line? How do we show senior executives and others that diversity is a strategic business partner that is aligned and linked to the strategic goals and objectives of the organization?" This session offers proven techniques and information that allow you to learn ways to develop Diversity Scorecards that are designed for performance and measurable results.

Presenter: Dr. Edward E. Hubbard, president and CEO, Hubbard & Hubbard, Inc., St. George, Utah


Engaging White Men in Diversity Efforts; Why It's Essential and Where Do They Fit!
Workplace Application: This session will explore white male culture and its impact on partnership in the workplace.

Diversity and white men are often viewed as an oxymoron. For many white men, their experience of diversity often finds them feeling isolated, blamed or left out. Yet without white men's involvement, most diversity efforts in organizations won't take over the long term. This session will examine what makes it hard for white men to be more visible and engage and will challenge you to look at your own assumptions and how you invite and/or limit white male engagement.

Presenter: Tim McNichol, managing partner, White Men as Full Diversity Partners, Portland, Ore.


Bridging the Generation Gap; Part of the Diversity Conversation
Workplace Application: This session will provide clarity on how to understand the different values and approaches each age group has toward issues such as dress code, world/life balance and loyalty, and the impact they have on achieving organizational results.

Employers today are asking how they can get the four generations now in the workplace to collaborate to reach positive results. This session will assist you with understanding the connection between age, other dimensions of diversity and productivity. Particular attention will be focused on how race and age shape employee outlook. We will examine how historical events have influenced both the approach to work as well as the meaning that employees attach to it.

Presenter: Steve Hanamura, president, Hanamura Consulting, Inc., Beaverton, Ore.


Increasing Your Workplace Diversity Initiatives: Using Data to Make Your Case and to Show Your Competitiveness
Workplace Application: This session will provide you with practical and credible methods to strengthen the impact and competitiveness of your diversity initiatives.

Workplace diversity initiatives are not given priority at many organizations. Most often, unless there is a crisis or attention-grabbing PR debacle, workplace diversity sometimes lacks a champion from the company's senior leadership. How does your company stack up in comparison to other companies when it comes to diversity initiatives? What are the typical diversity-related activities across organizations? What's the outlook for the future of workplace diversity? Walk away with data that will reveal what companies are doing and saying, and learn 10 strategies to make your business case for more workplace diversity initiatives with more support from your leadership.

Presenter: Steve Williams, Ph.D., SPHR, director of research, Society for Human Resource Management, Alexandria, Va.


How to Avoid a "One-Size-Fits-All" Diversity Failure
Workplace Application: This presentation will give you a practical approach to refining, relating and exporting an existing diversity strategy to other countries.

With increasing globalization, international corporations and their subsidiaries are increasingly being asked by shareholders, clients and the public to uphold the same level of ethics and diversity policies in foreign nations and cultures. It is not so simple as to export your head-office developed programs to international offices. This session will explore the essentials of taking diversity strategies global; ensuring your training and policy development translates across boundaries and cultures.

Presenter: Laraine Kaminsky, independent consultant, Ontario, Canada

Integrating Disabilities into Diversity Programs
Workplace Application: This session will provide practical diversity-supported solutions for increasing overall productivity and retention of employees who either have a disability or who have a child or other dependent with special needs.

The disability community is the largest minority market in the country, surpassing the Hispanic population by 5%. From recruiting and training to benefits guidance, affinity groups, corporate websites, educational information and firm-wide communications and events, employees who have a disability or who have a child or other dependent with special needs require unique understanding, support and an overall feeling of inclusion from everyone if the organization. This session will clearly illustrate how to accomplish that.

Presenter: Nadine Vogel, president, Springboard Consulting, LLC, Mendham, N.J.

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TUESDAY, OCOTBER 28
10:15 a.m. - 11:30 a.m.

Creating Your Comprehensive Diversity Strategic Plan (Repeated from Monday at 10:45 a.m.)
Workplace Application: This session will help you create the anchor component of every quantifiable diversity focus: the diversity strategic plan.

Do you have one yet? Is it comprehensive - including your Change Implementation Strategy? Is it integrated with the organization's business plan? Are the recruiting, retention, learning and leadership competency development components apparent? Is it quantifiable, according to your CEO's standards? Your diversity focus is incomplete without one. Your organization cannot achieve a level of breakthrough performance absent the diversity strategic plan. Come prepared with your organization's top three strategic objectives and let's write. This session is guaranteed to produce a strategy tool you can employ immediately.

Presenter: Grace A. Odums, independent consultant, Elkins Park, Pa.


Measure Inclusion, Not Diversity
Workplace Application: You will be empowered with three new, practical tools for developing diversity strategies, measuring progress, and holding managers responsible.

As diversity managers, we commonly measure and monitor the diversity of an employer's workforce when we really to measure the inclusiveness of the employer's workplace culture and employment practices. Incorrect measurement, in turn, leads us toward unproductive efforts to manage diversity symptoms rather than cure underlying inclusion problems. Through practical examples from major employers, this workshop presents three innovative techniques for measuring and monitoring workplace inclusion.

Presenter: Marc Bendick, Jr., economist, Bendick and Egan Economic Consultants, Inc.


Baby Boom-erang
Workplace Application: This session focuses on the business realities relative to the graying of the workforce, legal risks associated with managing an older work force and practical suggestions for attracting and retaining older workers to satisfy short-term and long-term business needs.

Declining birth rate. Shortage of skilled labor. Aging baby boomers with experience and skill and the desire and/or need to continue working. This confluence of events creates a perfect storm either in terms of opportunity or disaster. Embrace and thrive or exclude and pay the price. This session focuses on the business realities relative to the graying of the workforce, legal risks associated with managing an older work force and practical suggestions for attracting and retaining older workers. Particular attention is paid to conscious and unconscious bias with regard to hiring and promotion decisions as well as layoff and discharge decisions.

Presenter: Jonathan A. Segal, Esq., partner, Wolf Block, LLP, Philadelphia, Pa.


Uncommon Threads: Managing Four Generations at Work
Workplace Application: You will learn about the different values of four generations, and what managers can do to create a corporate culture that can attract a generation who "lease" their talents to the organization, while they seek to retain a generation who grew up with loyalty and now seek a different contract.

Start with a game…move to a generational quiz…laugh at some clever generational commercials and film clips and take a live journey out on to the virtual world of SecondLife to see how you will learn about diversity and inclusion in the future. This interactive presentation is based on TheFutureWork Institute's recent research on the future workplace and four generations at work in North America, Europe and Asia. Focus groups and surveys were conducted in these countries which helped us establish some "demo-trends" that cross generations in many countries: the new elderly, the re-wired boomers, the global nomads and the net-gens. The results will entertain you while also leaving you with ideas on how to manage and motivate each generational group.

Presenter: Margaret Regan, president & CEO, The FutureWork Institute, Brooklyn, N.Y.


Play BIG: Reach Your Potential
Workplace Application: This program teaches you to confidently, powerfully and courageously lead and communicate in a diverse world.

In order to gain support from top management for diversity programs, you must first transform yourself and be prepared to confidently, powerfully and courageously communicate with top management. This interactive, experiential, laugh-with-gusto learning program focuses on the five behaviors that can hold you back and offers strategies and tips to embrace the behaviors that can transform you into a confident, powerful and courageous HR professional.

Presenter: Pegine Echevarria, author/speaker, Team Pegine, Inc., Ponte Vedra Beach, Fla.


Practical Strategies, Techniques and Tools for Addressing the Sticky Floors
Workplace Application: Learn about Sticky Floors. What are they, and how can you and your women leaders learn to detach from them?

The Sticky Floors are those self-limiting beliefs, assumptions and behaviors that hold women back in their careers. The seven Sticky Floors are:
1. Managing Work/Life Balance
2. Driving for Perfectionism
3. Building "Strategic" Relationships
4. Making Your Words Count
5. Staying in One Place Too Long- The Loyalty Factor
6. Asking for What You Want
7. Capitalizing on Your Political Savvy

While Ms. Shambaugh sets the stage for understanding the need for, as well as the importance of, women reaching their full potential in the business world, she will also give tips, tools, and techniques for achieving this.

Presenter: Rebecca Shambaugh, president and CEO, SHAMBAUGH Leadership, McLean, Va.


Diversity Not Lost in Translation: Six Steps for Effectively Globalizing Your Diversity Strategy
Workplace Application: This session provides you with a step-by-step process for successfully implementing a diversity strategy with global impact.

Diversity strategies that are successful in the U.S. often fail when exported globally. This session provides an innovative six-step approach in globalizing a diversity strategy to ensure local business relevance and results. Best practice examples from successful global diversity strategies in the BRIC countries (Brazil, Russia, India and China) will demonstrate practical application.

Presenter: Anita Zanchettin, chief solutions officer and practice group leader, Global Diversity & Inclusion, Aperian Global, Evanston, Ill.


Becoming More Comfortable with the Uncomfortable: Including People with Disabilities in Your Workforce
Workplace Application: This session will engage you in discussing attitudes and strategies to promote the hiring of persons with disabilities.

Breaking down physical and communication barriers by creating inclusive policies, procedures and practices is giving persons with disabilities increasing opportunities to enter and become more successful in today's workforce. However, attitudinal barriers can still make it difficult to recruit and retain those who are perceived to be different. This interactive session will speak to some common misconceptions and how increased awareness and focusing on ability can create a truly inclusive workforce.

Presenter: John Dorland, senior associate, Graybridge Malkam, Ontario, Canada

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TUESDAY, OCTOBER 28
3:00 p.m. - 4:15 p.m.

Gaining Top Management Support for Diversity Programs (Repeated from Monday at 10:45 a.m.)
Workplace Application: This program will provide an in-depth analysis of successful strategies for obtaining buy in from top management for a diversity program.

Support and buy in of top management is critical for the success of any diversity program. In order to successfully gain support a diversity advocate must be seem as supportive of the organization's mission, knowledgeable about the benefits of diversity, aware of the perceived risks of ill-considered diversity programs and prepared to discuss business analysis such as ROI. Top management may also require data as well as anecdotal evidence of the benefits of diversity. Attempting to implement or impose diversity programs without the support of top management is likely to lead to frustration on all sides. Gaining top management support is best accomplished with a strategic plan and proposed processes to support that plan.

Presenter: Maria E. Hallas, of counsel, Greenberg Traurig, LLP, Washington, D.C.


The $64 Billion Revolving Door
Workplace Application: You will discover specific reasons why people of color, gays/lesbians, and women actually leave the workplace so that they can craft effective strategies tailored to each group.

The 2007 Corporate Leavers Survey revealed that employers lose $64 billion yearly from professionals and managers who leave solely due to unfairness. One-size-fits-all diversity and retention strategies don't capture what drives out people of color versus gays/lesbians versus women. Corporate Leavers also discourage prospective customers and employees, further impacting the bottom line. Dr. Klein weaves rigorous data with stories of why top talent left and what would have kept them.

Presenter: Freada Kapor Klein, Ph.D., founder and board chair, Level Playing Field Institute (LPFI), San Francisco, Calif.


The Diversity Scorecard: How to Strategically Measure Diversity Results (Repeated from Monday at 3:15 p.m.)
Workplace Application: This presentation offers proven techniques and information that allows you to learn ways to develop Diversity Scorecards that are designed for performance and measurable results!

Many diversity professionals and others interested in diversity have asked: "How will we be able to demonstrate that diversity contributes to the organization's bottom line? How do we show senior executives and others that diversity is a strategic business partner that is aligned and linked to the strategic goals and objectives of the organization?" This session offers proven techniques and information that allow you to learn ways to develop Diversity Scorecards that are designed for performance and measurable results.

Presenter: Dr. Edward E. Hubbard, president and CEO, Hubbard & Hubbard, Inc., St. George, Utah


Linking Generational Diversity to Engagement and Bottom-Line Performance: Evaluation Criteria
Workplace Application: The evaluation criteria will allow you to assess whether your current people strategies and management practices engage all four generations.

The four generations (Traditionalist, Baby Boomer, Gen X and Gen Y) demonstrate different behaviors and expectations in the workplace. In order to fully engage each cohort, organizations have to acknowledge the differences, and respond by demonstrating organizational engagement. We highlight the generational characteristics and discuss how generational behaviors and expectations impact your ability to get, keep and grow all for generations. Demonstrating organizational engagement allows organizations to build and execute win-win strategies for all four generations.

Presenter: Giselle Kovary, managing partner, n-gen People Performance, Inc., Toronto, Canada


Diverse-Global-Virtual: Leading High Performance Teams in Cross Border Businesses
Workplace Application: This session on virtual, culturally diverse, global team management will draw on research and experience to delineate the distinct skills and competencies needed to lead and drive high performance of these unique geo-dispersed teams; best practices will be highlighted.

Today's global economy has fueled an exponential increase in the number of virtual, culturally diverse, culturally diverse, cross border, geo-dispersed teams. These unique teams require distinct leadership and management skills to executive quickly and effectively. What specific skills and competencies must team leaders possess to drive performance with culturally diverse teams that many never meet face-to-face? This session will pinpoint 10 best practices and concrete strategies for producing team results within a speed and innovation-driven environment.

Presenter: Karen Cvitkovich, managing director, Global Talent Development, Aperian Global, Boston, Mass.


Dachau: A Lesson in Perspective and Emotional Intelligence
Workplace Application: Learn how to broaden the perspective of your employees and boost their level of Emotional Intelligence (EI) in order to breathe new life into your tolerance program.

Dachau. Could you imagine yourself as a prisoner? When Scott visited Dacahu, he filmed his experience from a first-hand point of view. You will see what it was like to walk through the front gates, sleep in bunks and enter into the gas chambers/showers as it was you. Join Scott as he examines how boosting the perspective and EI of your employees on many issues is vital for your tolerance program.

Presenter: Scott Warrick, J.D., MLHR, SPHR, president, Scott Warrick Human Resource Consulting, Employment Law and Training Services, Reynoldsburg, Ohio


Diversity Beyond Race and Gender: The Disability and Aging Factors
Workplace Application: This session will provide you with the underlining principles for integrating mature workers and those with disabilities into your diversity programs.

People with disabilities, currently numbering 54 million, are the nation's largest minority representing all races, both genders and all ethnic groups. Joining them are 76 million baby boomers who plan on remaining in the workforce for years to come. This session will help you understand the business case for expanding diversity initiatives for the inclusion of these target groups while offering strategies for creating inclusive and welcoming environments for employees as well as customers.

Presenter: Judy Young, vice president, Grants and Administration and National Program Development, Abilities, Inc., Albertson, N.Y.


Aligning Mandatory Compliance Training and Diversity Education
Workplace Application: You will learn best practices to ensure successful training efforts for both diversity and compliance training.

While workplace compliance training is a hot topic for legal, ethics and HR professionals, there is a great deal of confusion about mandatory training requirements and how diversity initiatives align with them. This presentation will focus on the critical topics of diversity education, discrimination and harassment prevention, as well as ethics and code of conduct training. You will learn best practices to ensure successful training efforts for both diversity and compliance training.

Presenters: Cindy-Ann Thomas, senior counsel, Littler Mendelson, Charlotte, North Carolina; and David Goldman, shareholder, Littler Mendelson, San Francisco, Calif.

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WEDNESDAY, OCTOBER 29
9:15 a.m. - 10:30 a.m.

Who Stole My Lunch? Addressing the Culture-Based Conflict in the Multicultural Workplace
Workplace Application: You will learn three powerful steps for mediating cultural differences in the workplace and supporting a strong, inclusive work culture.

Someone's lunch is missing from the refrigerator in the break room. Theft has occurred—or has it? How do you respond if a foreign-born employee with a very different culture-based value system unknowingly violates a workplace culture or norm? Applying an American model of conflict resolution to culture-based conflict seldom succeeds. In this lively, entertaining session, you will hear true stories and learn a highly successful strategy that repairs communication and relationship breakdown in the multicultural workplace.

Presenter: Kathy Emmenecker, president, Third Wave Workforce, Okemos, Mich.


The Marriage of Diversity and Affirmative Action
Workplace Application: In this session you will learn about the similarities and differences between affirmative action and diversity, the legal risks associated with the "marriage" between the two, or "divorce", and some practical tips on how to create a lawful diversity program that values differences and encourages employee interaction.

This session speaks to affirmative action professionals who may be expected to create, monitor, assist and execute an effective diversity program. You will learn about the similarities and differences between affirmative action and diversity, the legal risks associated with the "marriage" between the two, or "divorce", and some practical tips on how to create a lawful diversity program that values differences and encourages employee interaction.

Presenters: Sybil Randolph, senior HR consultant, Berkshire Associates, Inc., Columbia, Md.; and Jennifer Persico, special counsel, Thelen, Reid, Brown, Raysman & Steiner, LLP, Washington, D.C.


Innovation by the Book: Diversity Programming and the Law
Workplace Application: This highly entertaining and interactive session will help you understand the potential legal risks of your diversity initiative and empower you in conversation with your in-house legal counsel and senior management.

This program will focus on the practical aspects of assisting you with your efforts to convince senior management and in-house counsel of the value of diversity activities. Examples of innovative programs that advance diversity will be covered and advice offered on how companies can adhere to legal standards when delivering diversity programs. The session offers unique perspectives from a speaker with experience in diversity management and the law.

Presenter: Lucretia C. Clemons, partner, Ballard, Spahr, Andrews & Ingersoll, LLP, Philadelphia, Pa.


Emotional Intelligence and Diversity
Workplace Application: Relating to others different from us raises strong feelings which require a different, more nuanced Emotional Intelligence (EI) to manage our behaviors and emotions, and enhance our interpersonal skills.
Emotional Intelligence (EI) is a hot topic in workplaces today. Scientifically documented as a determinant of success, EI challenges us to intentionally focus on our emotions together with our knowledge to better manage our interpersonal interactions. For many, EI is even more difficult when we interact with people who are different from us. This session will provide an understanding of inter-relationship EI and diversity and the specific tools which build competencies in both.

Presenter: Sara Taylor, president, Sentient Consultants, Woodbury, Minn.


It's a Multi-Generational Workforce! Are You Ready?
Workplace Application: Leverage the differences among four generations and create a more effective workplace.

For the first time in history, individuals from four generations are working side by side. Each generation brings a different work philosophy and a set of life-changing experiences that inform how they engage at work. This condition presents both challenges and opportunities! In this dynamic session, you will learn about the value that each generation brings and gain skills to help you effectively manage diverse talents.

Presenter: Sonia Aranza, president & CEO, Aranza Communications, Alexandria, Va


Diversity Leadership Competencies: Developing Authentically Inclusive Leaders for the 21st Century
Workplace Application: The application of the competencies presented in this session will help leaders develop cross-cultural insight which will develop trust, improve day-to-day interaction and enhance your ability to motivate and lead a diverse team.

Most treat diversity like an inanimate "thing", an object to be managed. Twenty-first century leaders will not survive within this paradigm — demographics have changed; the world is flat; the workforce has shrunk; and hierarchical corporate structures are inefficient and outdated. Leaders must move beyond diversity management into "Diversity Leadership." You must authentically embody competencies that display cultural acuity. Only then can you inspire, lead and fully utilize the most diverse workforce in world history.

Presenter: Al Vivian, president & CEO, BASIC Diversity, Inc., Fayetteville, Ga.


Virtual Mentoring
Workplace Application: You will be able to use virtual mentoring and peer collaboration to grow and develop employees in your organization.

Looking for an innovative way to develop employees? Consider virtual mentoring! In this session, Dr. Justice creates a business case for virtual mentoring and demonstrates how it is done. Dr. Justice believes that learning that results in lasting change occur through committed learners over a committed period of time. Online mentoring is a unique approach to increasing the emotional intelligence of working professionals through non-traditional mentoring and a self-building community of professional peer collaboration.

Presenter: Izzy Justice, CEO, EQmentor, Inc., Cornelius, N.C.


Using a Change Management Approach for Implementing Diversity Plans
Workplace Application: This session is designed to help you gain greater leadership and employee support for implementing strategic diversity initiatives.

The primary goal of most diversity initiatives is to improve company performance and to increase employee engagement and customer satisfaction through fair and inclusive practices. In this session you will learn how applying practical change management techniques at the individual, group and system levels of your organization will help you create and position your diversity strategy for greater long-term success.

Presenter: Lisa Gardner, MSOD, SPHR, organization effectiveness and diversity consultant, Silver Spring, Md.

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