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HR Outsourcing & Vendor Relations Resource Page




Rethinking Brokers' Role
The idea of employers reducing or eliminating the benefits broker’s role in light of health care reform keeps brokers up at night.

Group Health Insurance Carrier Selection Questionnaire
When considering prospective carriers, ask each of them the same questions to obtain identical information. Here are general questions to assist in the selection process.

Chaplain Services, Employee Assistance Programs Compete for Employer Market
Providers of chaplain-based services say their programs are more personal and flexible than traditional employee assistance programs (EAPs)—something EAP groups challenge as the two compete for contracts.

Amid Consolidation, Clients Grow Selective
HR executives may have more leverage when purchasing outsourcing services due to consolidation of multi-process vendors.

Reduce Risks of Benefits Plan Contracting
Benefits vendor contracts can give rise to legal pitfalls from participant lawsuits to regulatory penalties. To limit liability in vendor agreements, get contractual protections in writing.


 HR Outsourcing - General


Outsourcing the HR Function
An overview of the types of HR outsourcing arrangements, and potential benefits, special concerns and possible drawbacks of such arrangements.

The Buying Services Game
Ever wonder about the net effect of outsourcing human resource services? Get the facts before you make a move.

Keep Core Competencies, Offload Administration
Admin work is the top candidate for outsourcing, as it takes up such a large portion of the HR professional’s time.


 Benefits Outsourcing


Benefits Admininstration:

Benefits Outsourcing: Focus on the Employee Experience
When outsourcing benefits administration, focus on the employee end-user's experience when structuring the new vendor relationship.

Health Care:

Health Care Reform Accelerates Benefits Outsourcing
Benefits administration outsourcing, fueled in recent years by employers needing help to comply with health care reform measures, is growing rapidly.

Retirement Plans:

Pension Plan Sponsors Outsource Investment Management
Delegating fiduciary responsibility for investment decisions relates to the need for speed and sophisticated decision-making.

Leave Management:


 Compensation Outsourcing


Outsourcing Relief for Sales-Comp Headaches
Pharma firms discovered that when done right, outsourcing the administration of incentive pay for sales reps can improve efficiency and control costs.

Compensation Outsourcing: A Growing Trend
Three basic areas of compensation can be outsourced—employee, sales and executive—and each presents its own challenges.

Compensation Administration Outsourcing
Compensation administration is among the more specialized functions in most organizations, and outsourcing solutions are starting to emerge.

'Co-Sourcing' Compensation: Johnson & Johnson's Middle Path



 Staffing Management Outsourcing


 Global Outsourcing


 IT Outsourcing


If the Shoe Fits: Outsourcing HRMS
Outsourcing an HR management system (HRMS) platform can save money and improve service.

The ABCs of ASPs (Application Service Providers)



Can Diversity and Inclusion Be Outsourced?
Hiring a consulting firm to develop or support a diversity function is fine, as long as senior leaders drive the organization’s diversity strategy.

 Vendor Directory

SHRM's HR Vendor Directory highlights more than 3,500 of the foremost companies offering products and services to the human resource profession.

 Broker Considerations


 Vendor Bidding and Governance


 Requests for Proposals (RFPs)


RFP Samples and Templates:

View this collection of sample RFPs for benefits, payroll/compensation and other HR services.

Related Articles:


 Featured Videos

Tom Kelley RFP Considerations
Tom Kelley of Ameriben/IEC Group discusses deliverables in a request for proposal and cost/benefit analysis.

Monica BarronHR and Outsourcing
Monica Barron of Everest Research Institute on taking into account the nature of the work being outsourced.

Monica Barron Outsource Advisors
Monica Barron of Everest Research Institute offers tips on working with outsource advisors.

 Outsourcing Emergencies
Ann Clark of ACI Specialty Benefits on planning for outsourcing in disaster situations.

Alan BlinderOutsourcing PBM
Larry Hicks of the Hay Group discusses outsourcing pharmacy benefit management.


 Topic Index


 Call Centers


Call Centers Come Home
Using home-based call center workers can offer employers significant financial and HR advantages over offshoring.

HR Helps Make the Call on Overseas Centers

The Ins and Outs of Customer Contact Centers

Most Outsourced Call Centers Won't Save Money


 Professional Employer Organizations (PEOs)


 Shared Services


Shared Services Can Cut Process Costs, but Many Fail to See Gains
More companies are forming internal organizations to consolidate and support redundant functions, such as accounts payable, for disparate business units.