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Essential Guide to Workplace Investigations: How to Handle Employee Complaints & Problems, 2nd edition

By Lisa Guerin, JD 

2010, 470 pages, Paperback with CD-ROM

ISBN: 978-1-4133-1204-1

Item #: 61.15005-2



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Workplace problems and complaints carry serious legal and financial risks to a company—so it’s essential to act fast when you receive an employee complaint. But an ineffective or poorly handled investigation can land your company in even more trouble.

The Essential Guide to Workplace Investigations documents the 10 critical steps to legally and successfully investigate and resolve any type of workplace complaint or problem:

· deciding whether to investigate;

· taking immediate action, if necessary;

· choosing an investigator;

· planning the investigation;

· interviewing;

· gathering evidence;

· evaluating the evidence;

· taking action;

· documenting the investigation; and

· following up.

This thoroughly revised, essential resource covers harassment, discrimination, workplace violence, employee theft, and, in a new chapter, drug and alcohol use. It also includes updated 50-state charts. It incorporates the latest legal developments including changes to the Americans with Disabilities Act and important decisions by the Supreme Court on age discrimination, age retaliation, and more. 

The CD-ROM includes all forms along with helpful audio scenarios and sample interviews.


 Praise for the Book


"Clear, no-nonsense writing style that breaks investigative steps down clearly."-- Jathan Janove, author of Managing to Stay Out of Court

"Thorough, fair-minded and practical information for employees, managers and business owners."-- Paula Brantner, Program Director, Workplace Fairness

"For detailed information on conducting an investigation, see Workplace Investigations."-- FORBES

"The guide walks readers through the steps of gathering information, including how to ask questions, how to maintain confidentiality, and how to document interviews. Sections on making and documenting a decision look at ways to evaluate evidence, tips for determining interview and evidence credibility, actions to take once you reach a decision, and tips on writing an investigation report." -- HR Magazine's Books in Brief


 Table of Contents


Chapter 1. Workplace Investigations: An Overview

Chapter 2. Getting Started

Chapter 3. Gather Information

Chapter 4. Make and Document Your Decision

Chapter 5. Investigating Discrimination

Chapter 6. Investigating Harassment

Chapter 7. Investigating Workplace Theft

Chapter 8. Investigating Threats and Violence

Chapter 9. Investigating Drug and Alcohol Use



 About the Author

Lisa Guerin is an attorney and has practiced employment law in government, public interest and private practice for 15 years. She has authored and co-authored several HR law titles, including The Essential Guide to Federal Employment Laws.