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Power of Stay Interviews for Engagement and Retention

    

The Power of Stay Interviews for Engagement and Retention

By Richard P. Finnegan
2012, Paperback, 123 pages
ISBN: 978-1-586-44234-7
SHRMStore Item #: 61.14513

Buy now at the SHRMStore

For decades, organizations have struggled to find clear solutions to better engage and retain their best employees. At some point does it make sense to say, "Why don't we just ask them?"

Well, we do ask them. We ask them through engagement surveys, opinion surveys, climate surveys, and exit surveys. We survey online, over the phone, and with live and recorded voices. These surveys generate reports, and from reports come scores and rank orders, which then become benchmarks. From benchmarks we set goals to improve our scores on the next survey. But are they timely and effective enough to improve retention today? Retention expert Richard Finnegan proposes using a more proactive approach, the Stay Interview. Stay Interviews do three things that surveys do not. They bring information that can be used today; they give insights for engaging and retaining individual employees including top performers; and they put managers in the solution seat for developing individual stay plans. Stay Interviews represent a tool that equips managers to anticipate, learn, and solve employee concerns to the best of their abilities and while employees are still on board.

SHRM's bestselling book, The Power of Stay Interviews for Engagement and Retention, provides HR professionals, line managers, and business leaders with the rationale, tools, skill sets, processes, accountabilities, and cases studies to demonstrate that the impact of stay interviews "is not only to count a reduced number of voluntary resignations but also to note the far fewer times that managers say of a leaving employee, 'I wish I had known he felt that way.'"

This book is available as an e-book from many e-book sellers.

TABLE OF CONTENTS

The 100-Word Introduction: This Book Is Right for You If . . .
Chapter 1. Making the Case: Why Stay Interviews Are Better
Chapter 2. The Rethinking Retention Model(R)
Chapter 3. Supervisors' Mighty Power to Drive Engagement and Retention
Chapter 4. Stay Interview Essential Ingredients
Chapter 5. Thinking Through Stay Interview Solutions
Chapter 6. Three-Legged Power: Integrating Stay Interviews, Exit Surveys, and Employee Surveys
Chapter 7. The Stay Interview Game
Chapter 8. True Stories of Stay Interviews at Work
Chapter 9. "I've Burned the Ships"

ABOUT THE AUTHOR

Richard P. Finnegan is the CEO of C-Suite Analytics. Finnegan is also the author Rethinking Retention in Good Times and Bad (Davies-Black/SHRM, 2010), which details the best strategic approach to cutting turnover with specific, research-based tactics that work.

His U.S. clients have included Sprint, Hilton, The Hartford, General Electric, and Johnson & Johnson, as well as the CIA. His international work has spanned six continents and includes working with Siberian banks as well as African gold mines where he went three kilometers deep to learn why employees stay and leave. He also partners with the Chinese HR Excellence Center to conduct employee retention programs across China.

 

 Praise for the Book

 

"In today's world, employees are such an important asset to the success of any business. Every employee who voluntarily leaves their company is a financial and cultural loss to the organization. Retention has become such a burning issue for so many companies. Dick Finnegan reminds us that it's not rocket science, there is no silver bullet, it simply comes down to knowing what makes an employee want to stay one person at a time, and holding managers accountable for doing so."
-- Lisa Doyle, Senior Vice President, Human Resources, St. David's HealthCare

"Blows the lid off something we all secretly think, that exit surveys and annual employee surveys do not impact engagement and retention as we'd hoped. More importantly, Finnegan provides smart solutions for moving forward."
-- Paul R. Uhler, Vice President, Global Human Resources & Corporate Communications, Mine Safety Appliances Company

"Finnegan moves the lever for engagement and retention to where it always belonged. . . first-line managers. . . and gives them a solid tool so they can continuously improve."
-- Sarah King, Executive Vice President, Human Resources, Wyndham Vacation Ownership, Inc.

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