RECERTIFICATION
SHRM: 7.5 PDCs
HR KNOWLEDGE DOMAIN
People
HR COMPETENCIES
Relationship Management
Communication
HR Expertise (HR Knowledge)
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Program Overview
Conflict management is an inevitable facet of the HR function. In this illuminating program, you will uncover the role of conflict in a workplace culture and learn both conflict mediation and conflict management techniques and when to use them for workplace disputes. You will explore how conflict happens, how the brain reacts to conflict and why people react differently when conflict occurs. You will build your conflict management skills by applying a three-step conflict mediation process to multiple real-life scenarios. And you will leave this program with concrete tactics you can use to help reduce the level of conflict at your organization.
Program Objectives
This program is designed to provide you with the knowledge and skills necessary to:
· Define mediation and investigate the role it plays in workplace conflict
· Apply a mediation framework to workplace conflicts
· Identify challenges that can arise with mediation and identify solutions
· Identify strategies for employees to manage their own conflicts
Program Outline
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