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From Confidentiality to Benefits to Culture
Three Keys to Civility at Work
Despite our best efforts, conflicts will always be a part of the workplace. Our society is deeply divided, and heated conversations at work are unavoidable.
The stakes are high: When a workplace becomes toxic, employees leave and productivity suffers. Here's how employers can keep conversations civil in the workplace:
Employers have a responsibility to provide guidance on creating a civil work environment in which different views are not just tolerated, but welcome. Active listening plays an important role.
Facilitating civil dialogue can help pre-empt heated debates and conflict, but employers must be equipped with the tools and skills to recognize and respond to incivility in the workplace.
Creating a more civil and productive work environment is everyone’s job, but HR professionals and people managers have a special role to play in setting the tone. Leading by example and holding people accountable for behavior that contributes to toxicity in the workplace are essential.
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