AI Training: Employers Slow to Provide Learning Employees Desire

Kathy Gurchiek By Kathy Gurchiek September 8, 2023

​More and more jobs are requiring AI skills and workers around the world say they want to learn those skills, but few have been offered any such training in the last year, according to new research.

There's been a 2,000 percent surge in roles requiring AI skills and more than 50 percent of the 7,100 workers surveyed are eager to acquire those skills, according to Randstad's Workmonitor Pulse. However, only 1 in 10 workers were offered any AI training in the last year.  

The online survey was conducted in August in Australia, Germany, India, the U.K. and the U.S., and revealed differences among countries around the use and understanding of AI's impact on jobs. In India, 56 percent of workers currently use AI in their jobs, compared to Australia (32 percent), the U.S. (29 percent), the U.K. and Germany (both 24 percent).

AI training is the third-most sought-after learning that employees said they desire, behind acquiring management leadership, wellbeing and mindfulness skills.

SHRM Online collected the following news stories about AI training for employees. 

AI Is Changing the Skills Employers Want from Workers

Business leaders don't think their teams have the necessary skills to use generative AI tools, workers say they don't have the necessary skills and HR managers are anticipating a GenAI skills gap, according to various surveys.
(SHRM Online

Employees Missing Out on AI Training and Development

While businesses and employees see the benefit of artificial intelligence in the workplace, people are not being given the training they need. According to Randstad, Gen Z now values learning and development in general more highly than flexibility at work and company culture and it found 42 percent said they would quit a job if they were not offered learning and development opportunities in the next 12 months.
(Computer Weekly

[SHRM tools and resources: What Is Artificial Intelligence and How Is it Used in the Workplace?

Just 14% of Frontline Employees Have Received Training to Address How AI Will Change Their Jobs

In a survey of more than 12,800 frontline employees, managers and leaders across 18 countries, a larger percentage of leaders than employees have received AI training. Only 14 percent of employees have been upskilled in AI while 44 percent of leaders have received such training, BCG found.

More than one-third (36 percent) of respondents think their job likely will be eliminated by AI and 86 percent believe they will need training to sharpen their skills.

Why Skipping AI Training Could Cost Your Business More Than You Think

Employees who are not well-versed in AI tools may experience difficulty completing tasks efficiently, which can negatively impact overall productivity. Inefficient use of AI tools can result in higher operational costs, as employees may require more time to complete tasks or additional support to navigate the technology. Investing in AI training for employees can help businesses avoid these unnecessary costs and ensure that resources are allocated efficiently.

Companies Are Stumped on Generative AI Training Because It's Just Changing Too Fast

The release of ChatGPT in November spurred a surge of excitement and fear about the potential of this kind of technology to transform work. In many cases, the hype has far outstripped companies' ability to adapt. In the meantime, many employees—keen to stay ahead of the curve and lighten their workload—are waiting in limbo for employers to give clear guidelines and training.



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