The New Call Center: Why Soft Skills Are More Critical Than Ever

Offered by: Pearson
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The impact of Covid-19 on call centers and employees has extended beyond disruptions caused in the workplace itself. Call centers require a workforce with strong soft skills to handle additional stress and volume resulting from uncertain times.

This paper takes a look at the problems impacting call centers in the wake of the pandemic and discusses potential solutions that may exist to support managers in running effective operations.

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