Support through your toughest HR challenges: A network of 285,000 HR professionals.
Shawn Premer shows how doing the right thing for employees leads to positive business results.
Is your employee handbook keeping up with the changing world of work? With SHRM's Employee Handbook Builder get peace of mind that your handbook is up-to-date.
Build competencies, establish credibility and advance your career—while earning PDCs—at SHRM Seminars in 12 cities across the U.S. this spring.
#SHRM18 will expand your perspective – on your organization, on your career, and on the way you approach HR. Join us in Chicago June 17-20, 2018
Members may download one copy of our sample forms and templates for your personal use within your organization. Please note that all such forms and policies should be reviewed by your legal counsel for compliance with applicable law, and should be modified to suit your organization’s culture, industry, and practices. Neither members nor non-members may reproduce such samples in any other way (e.g., to republish in a book or use for a commercial purpose) without SHRM’s permission. To request permission for specific items, click on the “reuse permissions” button on the page where you find the item.
Driving Customer Satisfaction Through HR: Creating and Maintaining a Service Climate is the
first in a series of research papers made available to Society for Human Resource Management (SHRM) members by the Society for Industrial/Organizational Psychology (SIOP).
The planned series of industrial/organizational research papers reflects a collaboration between the two groups to distill evidence-based science into readable, actionable formats that help HR practitioners solve everyday issues.
“This collaboration is important to making this knowledge more accessible to our members so they have really good, deep HR-related research” on industrial/organizational psychology, said Mark Schmit, Ph.D., SPHR, SHRM’s director of research and a member of SIOP. Industrial/organizational psychology is the study of the workplace, according to SIOP’s website.
Unfortunately, it can be difficult for the layman to reach such dense, voluminous findings, Schmit observed.
“The idea is to make the [SIOP] best-practice research more accessible to organizations” in a more digestible form so that it gets “into the practice stream more quickly,” he said. The aim is to have SIOP research to SHRM members on a quarterly basis.
The formal collaboration dates to 2008.
Deb Cohen, SHRM’s chief knowledge development and integration officer, noted in an article that she wrote for the SIOP website that the two organizations share a “like-minded focus.”
It’s a focus “on outcomes that benefit the profession. Consequently, working together on certain initiatives makes sense and provides myriad opportunities for collaboration,” she wrote.
“More effectively linking science with business and HR practice will be helpful in supporting HR’s strategic contribution to organizational excellence,” she added.
Schmit pointed to a recent SIOP paper on customer satisfaction as an example of how the collaboration will work. The topic is one SHRM suggested, SIOP researched and SHRM edited and posted on the SHRM website.
The collaboration has extended to the SHRM Foundation reaching out to SIOP members with offers of content and teaching resources and funding opportunities, according to Cohen, and to presenting at each other’s conferences. SHRM has exhibited at the annual SIOP conference since 2005 and SIOP members have presented at SHRM conferences.
SIOP member John Scott, Ph.D., for example, was scheduled as a presenter on April 12 at
SHRM’s 2011 Staffing and Talent Management Conference & Exposition in San Diego.
Schmit presented at SIOP’s 26th Annual Conference on April 14, 2011, in Chicago. His topic was “Sustainability Business Practices in the Workplace: Prevalence, Methods and Outcomes.”
HR Has Key Role in Sustainability Strategy, Report Finds; SHRM Ethics & Sustainability Discipline; April 2011
You have successfully saved this page as a bookmark.
Please confirm that you want to proceed with deleting bookmark.
You have successfully removed bookmark.
Please log in as a SHRM member before saving bookmarks.
Please sign in as a SHRM member before saving bookmarks.
Please purchase a SHRM membership before saving bookmarks.
An error has occurred
Recommended for you
Join SHRM's exclusive peer-to-peer social network
SHRM’s HR Vendor Directory contains over 3,200 companies