Mapping an Employee Experience for your Organization


The most talked about HR strategy in recent years is the Employee Experience (EX). While some might feel ‘EX’ is self-explanatory, the truth is the migration to an employee experience model of HR is several years in the making and much more than employee happiness. Rather the employee experience is a completely new way to view an organization’s value chain and value proposition. When the COVID-19 crisis impacted every business, HR professionals found themselves part of a new reality where most of the workforce is working from home which made working on the employee experience even more challenging. Different organizations followed different ways to engage with their employees while others struggled, and their employee experience was heavily impacted. In this highly engaging workshop, you will learn about the design thinking that must take place to cause the shift in strategic and organizational mindset, as well as the methods necessary to monitor and measure the success of a people-centric approach to work.

Program Benefits & Features

  • An overview of the theory and practice of building an Employee Experience
  • Opportunity for a live interaction with an experienced and knowledgeable intructor on the topic as well as fellow attendees to share experiences and views
  • Interactive sessions with individual and group activities
  • Review real life case studies from regional and global organizations that have successfully implemented an exceptional employee experience.
  • Capstone activity based on a real life case study to apply the learning

By the end of the class, the learner will be able to:

Learning Objectives

  • Move from your current employee engagement practice to craft a comprehnsive EX strategy
  • Identify different interventions at different touchpoints to enhance your employee experience
  • Enhance the employee experience of your remote or online workforce
  • Apply the learning from the latest reasearch on the topic and follow proven models to create a seamless employee journey that enhances your employees' loyalty, engagement, and performance

 Date & Time
Session - I
19-July-2020 06:00 PM - 08:00 PM GST
Session II
20-July-2020 06:00 PM - 08:00 PM GST
Session III
21-July-2020 06:00 PM - 08:00 PM GST

TypeSHRM Member Non Member
Regular Price
USD 400USD 500

Payments to be directed to
UAE Bank Name: Emirates NBD
Address: Dubai Internet City, Dubai, UAE | Swift Code: EBILAEAD
Account Name: SHRM MEA FZ-LLC
Account Description: Current Account USD
Account Number: 1025665657202 | IBAN: AE130260001025665657202

Earn 6 Recertification Credits towards your Certification.

Intended Audience
This program is meant for Mid-Level HR professionals
Who should attend this program
Any HR professional or People Manager working with people and looking to enhance their employees' experience

Speakers Profile:

James Thomas Yamen Zein, Associate Director - Educational Programs, SHRM MEA
He has over 14 years of experience in the HR field within a variety of industries ranging from hospitality, specialty retail and entertainment to e-commerce, learning and leadership development. He previously worked as an HR and business consultant helping SMEs and startups in securing seed funding for their businesses and establishing their HR functions. He was also the Head of HR for Majid Al Futtaim Leisure & Entertainment where he led multicultural teams across the GCC, Levant and Africa.

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