Website FAQs


Email/Password Management

Q: I forgot the email address I use to sign in. What do I do?
A: Contact the SHRM Customer Experience Team via phone 800.283.7476 (U.S. only), +1.703.548.3440 (Int'l), Monday thru Friday 8am to 8pm ET.

Q: I forgot my password. How do I sign in?
A: You can request that your password be reset by clicking the "Forgot password?" link at the bottom of the sign in screen and instructions will be sent to you.

Q: How do I change the email or password I use to sign in?
A. You can update this information at any time online via mySHRM. Note: you must be signed in to make these changes.

Updating Personal Information

Q: Can I update my personal information online?
A: Yes. You can update your address, e-mail, demographic, and other personal information at any time online via mySHRM. Note: you must be signed in to make these changes.

Q: If I am no longer
a SHRM member, will I be able to update my personal information online?
A. Yes. However, you will not have full access to the website.

Q: How can I reach a live person to update my personal information?
A. Contact the SHRM Customer Experience Team via phone 800.283.7476 (U.S. only), +1.703.548.3440 (Int'l), Monday thru Friday 8am to 8pm ET.

Managing Communication & Other Account Preferences

Q: I am no longer a SHRM member but I still receive SHRM e-mails, and would like to unsubscribe. How do I do that?
A. You can unsubscribe from all SHRM e-mails in one of two ways:

  1. At the bottom of any of the emails received from SHRM, click on the "Unsubscribe or Change Email Preferences" link. This will direct you to your Communication Preferences Page. At the bottom of that page, select the "Please completely remove <your email> from all SHRM email lists and send no further emails".

  2. Send your unsubscribe request to SHRM's Customer Experience Team.

Q: I am not receiving SHRM e-mails and I'd like to receive them. What do I need to do?
A. Confirm that the domain is white-listed within your organization's email spam filter system by contacting your IT department. If you need additional assistance with your email subscriptions, please contact the SHRM Customer Experience Team.

Q: I am a current member and am receiving mail to join SHRM. Why is this happening and how can I stop it?
A:  We're so sorry that you are receiving this type of mail if you are a current member. To stop incorrect future mailings, please let us know if there was a misspelling or different address other than the information in your member record. If corrections are necessary, please email a scan of the letter back to or enter the incorrect information here so we can suppress it:

A brief explanation of why this may have happened: Each year, SHRM conducts ongoing membership recruitment campaigns to grow our membership and become an even stronger influence and voice for our profession. To achieve this goal, we rent numerous outside mailing lists that contain the names of prospective members, and then use direct mail to invite these qualified prospects to join the association. Before we mail to these lists, it is our practice to remove the names of any current members through a computer de-duping process. 

Unfortunately, sometimes the computer fails to match and drop members if both records are not exactly the same. This can occur with misspellings, home-versus-business addresses, changes of addresses, nicknames versus proper names, and a variety of other reasons. We appreciate you taking the time to let us know what information applies to you but isn't matching our files.

Q: Someone in my office is receiving mail, but he or she shouldn't be. How can I stop this mail from coming?
A: Please enter the information here so we can suppress it from future mailings: or fax the letter back to 703-535-6477 with the word REMOVE on top so we can see the name and address.



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