2017 SHRM Annual Conference & Exposition Quotables

Concurrent speakers share quotes

May 30, 2017

ALEXANDRIA, Va. — Almost 200 human resource, employment and legal experts will offer presentations on a wide range of topics at the 2017 SHRM Annual Conference & Exposition being held in New Orleans, June 18- 21. About 15,00 participants are expected to attend.

Some of the concurrent sessions speakers shared quotes that highlight the focus of their presentations.


"There are four important steps in planning an Individual Development Plan and individuals need to become acquainted with the necessary tools to develop an effective plan." Calvin Stevens, President, TACADA Marketing Consultants, LLC, Implementing Your Individual Development Plan (IDP), Saturday, June 17, 1 -5 p.m.

 "A Watson Wyatt survey indicates that 51percent of employees lack trust and confidence in their leaders. In this kind of a tough situation, you need to figure out how to drive the organization when you're not really the one who's supposed to be doing the steering."  Art Jackson, President and Chief Consultant, ENPM, Inc., Leading Up: How To Be On Top Of Your Game When You're Leading The Boss, Saturday, June 17, 1-5p.m.

"HR Professionals are faced with many opportunities to coach their employees – but often the term 'coaching' is misused to describe what they're doing." Maren Perry, President, Arden Coaching, Essential Coaching Skills for HR Professionals, Saturday, June 17, 1-5 p.m.


"Most succession plans are irrelevant to today's business needs. It's time to retool succession planning and leadership development to meet the evolving challenges facing companies." Amy Robinson, Principal, Interchange Group, Succession Planning for the 21st Century: Future Trends and Practical Guidelines for Building Your Talent Pipeline, Sunday, June 18, 8 a.m. - noon

"An indisputable fact is that people prefer to interact with people they like. The ability to create rapport with people is a fundamental skill in sales, management, personal relationships, and everyday life." Tony Alessandra, Curriculum Developer/Facilitator, XTRAcredits, Adaptability: How to Talk so that People Will Listen, Sunday, June 18, 8 a.m. - noon


"Innovation is a cornerstone of any organization's path to growth, and it is critical that leaders be able to recognize, develop and support employees who contribute repeatedly and markedly to innovation efforts." Mike Mitchell, Senior Faculty, Center for Creative Leadership, The Innovator: The Employee You Most Need, Monday, June 19, 7 - 8:15 a.m.

"Recent ADA rulings are spelling trouble for employers. We are seeing many more splits in the way the law has been interpreted in different courts, such as differing opinions on obesity as a health condition or how job reassignment should work." Matt Morris, VP of FMLASource, ComPsych Corporation, Avoiding the Wrath of the EEOC:  Five Steps for Staying ADA-Compliant, Monday, June 19, 7 - 8:15 a.m.

"HR organizations depend on outside vendors. Through a well-designed vendor vetting and management program, HR teams can limit their operational stress and organizational risk while setting up all parties for success." Matthew Kaiser, Managing Director, Lockton Benefit Group, Plays Well with Others: How HR can Wisely Assess and Manage Outside Vendors for Your Organization, Monday, June 19, 7- 8:15 a.m.

 "Leaders can achieve a quantum breakthrough in achievement by thinking differently. This is far more powerful than working harder or smarter or managing time better." Srikumar Rao , CEO and Founder, The RAO Institute, Achieving a Breakthrough in Personal Excellence & Leadership, Monday, June 19, 7 - 8:15 a.m.

"True leadership manifests itself through times of change: mergers, acquisitions and management and policy changes. But what can be perceived as rocking the boat is also a great opportunity for growth." Michelle Rozen, Teamwork and Communication expert, From Vision to Transformation- Leadership and Change Through Challenges and Competition, Monday, June 19, 7 - 8:15 a.m.

"Money Ball is not just for baseball or movie fans. You can change the "game" in talent management by breaking old rules and making new ones." Mark Fogel, CEO, Human Capital 3.0, Money Ball for the Talent Function: It's Time to Change Your "Game" Monday, June 19, 7 - 8:15 a.m.

"Impactful decisions on a variety of employment cases can provide guidance to employers going forward to address issues proactively." Louis Lessig, Partner, Brown & Connery LLP, The Top 10 Employment Cases of 2017, Monday, June 19, 7 - 8:15 a.m.

"We all thought that the FLSA would be effecting businesses differently by today, but the reality has been something else." Louis Lessig, partner, Brown & Connery LLP, FLSA Jeopardy, June, 19 10:40-10:58 (SmartStage)

 "For federal contractors to successfully mitigate compliance risks, it's important to understand how to effectively prepare for an OFCCP audit in today's environment." Lynn Clements, Director, Regulatory Affairs, Berkshire Associates Inc., How to Survive an OFCCP Audit Under the New Administration, Monday, June 19, 7 - 8:15 a.m.

 "There's a real problem when 95% of employees are unaware of or do not understand their company's strategy. HR can and should fix this problem, because finance can't and won't." Kevin Cope, President & CEO. Acumen Learning, Seeing the Big Picture: Business Acumen to Build Your Credibility, Career, and Company, Monday, June 19, 4- 5:15 p.m.

"With the current administration's focus on immigration compliance, there has never been a more important time to be sure that your workforce has proper immigration status, and that your I-9 files and other immigration compliance documentation is in order."  Becki Young, Founding Partner, Hammond Young Immigration Law, Protecting Your Business Amidst Changes: Form I-9 and E-Verification Compliance, Monday, June 19, 10:45 a.m. – noon

 "The communicator is always responsible for the success of the communication. If they aren't "getting it", it's because you aren't giving it in a way they can understand." Paul Endress, Founder and CEO, Maximum Advantage, I Think I Know What You Said: How to Avoid Misunderstandings and Get Your Message Across, Monday, June 19, 4- 5:15 p.m.

"Curating your learning content is more than picking things out of your LMS or the endless internet ether. Real content curation comes from dedicated HR and learning professionals who dig into their research, utilize strategic thinking, and possess learning expertise." Stacy Cook, Managing Consultant, Federal Management Partners, Content Curation, How to Get More Impact from Your LMS, Monday, June 19, 10:45 a.m.-noon

"One of the most difficult challenges of leadership is getting team members to understand how imperative it is for every individual, team, and department to work together in order to achieve key organizational objectives." Randy Anderson, Productivity Improvement Specialist, E3 Professional Trainers, The "HOW" of Spreading the "WHY": Effectively Spreading Vision Throughout Your Organisation, Monday, June 19 at 10:45 a.m.-noon

"Provide the catalyst for HR Leaders to effectively integrate both the individual and organizational priorities when designing an employee wellness strategy (two priorities that are often at conflict when it comes to wellness strategies)."  Brad Cooper, CEO, US Corporate Wellness, Inc., The Employee Wellness Dance: Marrying the 'Art of Behavior Change' with the 'Business of Outcomes', Monday, June 19, 10:45 a.m. - noon

 "Millennials comprise the majority of the U.S. workforce and almost 50% plan to switch employers this year because their expectations contrast so greatly to their actual experience. Effective onboarding mitigates this costly attrition threat and prepares employees of all generations for success."  Amy Robinson, Principal, Interchange Group, The First 90 Days Will Make or Break Your New Hire, Monday, June 19, 10:45 a.m. - noon

  "As we prepare for new evolutions in the business landscape and workforce, our approach to human capital management has to transform." Ryan Estis, CEO, Ryan Estis & Associates, Rethinking HR: The Future of Work and HR, Monday, June 19, 10:45 a.m.-noon

 "The biggest leadership challenge isn't creating a strategy—it's executing the strategy. If you know your strategy is right on, how do you get your team to nail it?" Laura Stack, CEO & president, The Productivity Pro, Inc., Workflow Mastery: Organize Your Time, Tasks, and Inbox, Monday, June 19, 10:45 a.m.- noon

"With all of the requirements of both ERISA and the ACA, there are 11 steps to avoid (or successfully complete) a DOL audit." Gary Kushner, President and CEO, Kushner & Company, ACA and ERISA Compliance: 11 Steps to Avoid (or Survive) a DOL Audit, Monday, June 19, 10:45 a.m.- noon

"Organizations row and change in predictable ways, moving through six stages of development as well as levels of consciousness. Each shift requires new skills for leaders and employees." Britt Andreatta, CEO, 7th Mind Company, The Neuroscience of Change, Monday, June 19, 10:45 a.m.-noon

"Culture matters but unified corporate culture trumps national culture stereotypes." Jun Kabigting, Chief Community Officer, The Japan HR Society, Agile and Rating-free Performance Management in Asia: Lessons Learned from a Multi-Country Comparison, Monday, June 19, 10:45 a.m. - noon

"Millennials are disengaged. What can you do about it?" Bob Kelleher, Author, The Employee Engagement Group' Building the Case for ROI that Employee Engagement Drives Business Results, Monday, June 19, 2 - 3:15 p.m.

"A company can change the way it approaches people and talent by discovering new ways of thinking and, in turn, creating a competitive advantage for your organization." Jennifer McClure, President, Unbridled Talent, LLC Disrupt HR! Approaching HR, Talent Acquisition (& Your Career) In A Whole New Way, Monday, June 19, 2 - 3:15 p.m.

"HR pros have access to tips, tools and inspiration to build a unique employer brand platform to attract and retain the right talent." Matt Kaiser, Director, Recruitment Children's Healthcare of Atlanta, Employer Branding: The Power of Purpose, Monday, June 19, 2 p.m. - 3:15 p.m. and Wednesday, June 21, 11:30 a.m. - 12:45 p.m.

"Millennials are leading the charge to update HR practices at their companies." Tony Lee, Vice President, Editorial, SHRM, 30 Under 30: SHRM Award-Winners Share How to Attract & Retain Millennials, Monday, June 19, 4 - 5:15 p.m.

"Being an HR department of one isn't for the faint of heart. Some days you're a firefighter, some days you're a coach and in between you're the sole person responsible for recruiting, training, benefits and more." Amanda Haddaway, Managing Director, HR Answerbox, The Top Five Secrets to Managing an HR Department of One, Monday, June 19, 4 - 5:15 p.m.

"Base pay increases do not motivate anyone to do anything. Variable compensation rewards are the best way to embed true performance pay into your organization." John A. Rubino, President, Rubino Consulting Services, True Performance Pay: Evolving Your Company Culture from Base Pay to Comprehensive Variable Rewards, Monday, June 19, 4 - 5:15 p.m.

"What's up with overtime? In his confirmation hearing for Secretary of Labor, Alexander Acosta hinted that some increase to the minimum salary level for overtime exemptions is warranted, although the Obama Administration's $47,476 was too high.  Will DOL continue to fight the litigation? Will there be a new proposed regulation?" - Tammy McCutchen, Principal, Littler Mendelson PC, The New Overtime Rule: From Implementation to the Future, Monday, June 19, 4 - 5:15 p.m.

"The latest California employment regulations continue to focus on an employer's obligation to be thoughtful, methodical and intentional when developing policies and practices." Patti C. Perez, Shareholder, Ogletree, Deakins, Nash, Smoak & Stewart, P.C., California's New Regulations on Transgender Workers and Background Checks, Monday, June 19, 4 - 5:15 p.m.

"Investigating senior executives and related delicate issues such as investigator selection, chain of command, legal risks, and evidentiary, privilege and technology can be challenging." Allison West, Principal, Employment Practices Specialist, Top 10 Things You Need to Know When Investigating High Level Executives, Monday, June 19, 4 - 5:15 p.m.

"HR Professionals dedicate time and effort to promoting development for employees, but don't invest enough time in their own development." Marjorie Brody, President, Brody Professional Development Ignite Your Personal Brand: Market Your Magic, Monday, June 19, 4 - 5:15 p.m.

"Leaders and HR professionals across all levels and departments need to learn how to build a work culture inclusive of working parents. They need the knowledge and tools to generate new management and retention strategies." Katherine Wintsch, founder, The Mom Complex, Building an Inclusive Culture: What the C-Suite Needs To Know About Today's Working Parents, Monday, June 19, 4 - 5:15 p.m.

"We can reverse-engineer the ultimate learning experiences to transform any training into an easy-to-apply and unforgettable experience that makes trainers and managers look like heroes." Joe Urbanski, COO, Total Solutions Group, Make Training A 'Want To' (Not A Have To), Monday, June 19, 4 - 5:15 p.m.


"Managers and employees not knowing enough about FMLA leads to confusion and anxiety." Steven Johnson, Human Resources Coordinator, Steven Cole Johnson, Health & Hospital Corporation of Marion County, FMLA: What it is and How to Prevent Abuse, Tuesday, June 20, 7 - 8:15 a.m.

"Managers and employees not knowing enough about FMLA leads to confusion and anxiety." Steven Johnson, Human Resources Coordinator, Steven Cole Johnson, Health & Hospital Corporation of Marion County, FMLA: What it is and How to Prevent Abuse, Tuesday, June 20, 7 - 8:15 a.m.

"Even poorly performing employees have rights under the ADA and FMLA." Kelly Bunting, Shareholder, Greenberg Traurig, LLP, When Performance Meets Protected Right, Tuesday, June 21, 7 - 8:15 a.m.

"Equipping your team members to cope with and work through change will help them to remain engaged and productive, even in the midst of an ever-shifting landscape.  These strategies will help leaders prepare for and facilitate the process for yourself and for your team members, and to minimize the pain change brings." Randy Anderson, Productivity Improvement Specialist, E3 Professional Trainers, Leading Your People Through Change, Tuesday June 20, 7- 8:15 a.m.

 "It can sometimes be challenging for anyone, including HR leaders, to identify the often-blurry line between insensitivity and harassment between employees. However, understanding how to tell the difference and effectively respond to each situation can help prevent potential issues and reduce liability for their organization." Matthew Verdecchia, Health Advocate, Senior Trainer/Organizational Development, Insensitivity or Harassment - Where is the Line? Tuesday, June 20, 7 - 8:15 a.m.

"You can transform your organization into a coaching culture while enhancing employees' overall effectiveness, communication skills and business acumen under the guidance of internal coaches" Erin Barfels, Chief Human Resources Officer, ARAG, Creating a Coaching Culture, Tuesday, June 20, 7 - 8:15 a.m.

"Since its effective date in 2005, Code Section 409A has wreaked havoc on benefit plan sponsors and employees with deferred compensation.  Section 409A touches many areas that HR works with every day, including severance, annual bonuses and incentive compensation, and expense reimbursements." Todd Solomon, Partner, McDermott Will & Emery LLP, Demystifying IRS Deferred Compensation Rules: Five Things HR Must Know About Code Section 409A, Tuesday, June 20, 10:45 a.m. - noon

 "Communicating effectively with all of your global employees is very challenging work. The best ways to do it successfully are by identifying and responding to the numerous cultural nuances, and applying innovative communication methodologies and solutions that 'personalize' the message." John A. Rubino, president, Rubino Consulting Services, Making Global Employee Communication Programs Work, Tuesday June 20, 10:45 a.m. -noon

 "HR professionals should learn how effectively and efficiently document performance expectations, policy violations, performance issues and consequences to avoid documentation disasters that can create liability." -  Allison West, Principal, Employment Practices Specialist, Seven Steps to Creating Bulletproof Documentation, Tuesday, June 20, 10:45 a.m.- noon

"A robust and well -communicated reasonable accommodations process forms a necessary and all-too- often sub-optimized foundation for any meaningful disability inclusion strategy." Deborah Dagit, Vice President and Global Chief Diversity Officer , Merck, Unpacking the Reasonable Accommodations Conversation: Achieving Win/Win Outcomes, Tuesday, June 20, 10:45 a.m. - noon

"Understanding the rewards and risks of data science, big data and artificial intelligence in HR is the key to business success in the years to come." Zev Eigen, Global Director, data analytics, Littler Mendelson, Big Data in Employment: Big Risk or Big Reward? Tuesday, June 20, 10:45 a.m.-noon (also on Wednesday, June 21 at 11:30 a.m.- 12:45 p.m.)

"HR needs to prepare for the way work will be done in the next decade, and consider how to create competitive advantage through its workforce." Gary Kushner, President and CEO, Kushner & Company, The Changing Nature of Work and the Worker: Five Global Trends Impacting HR Strategy, Tuesday, June 20, 10:45 a.m. -noon

Making a difference is about conscious choices that do, and will, impact lives of people we encounter. It is about leaders in an organization who behave in a manner that is congruent with the behavior they expect from employees. It is about modeling the behavior you desire for the rest of the company. Your job gives your authority. Your behavior earns respect. Steve Gilliland, Speaker and Author, Steve Gilliland, Inc., Making a Difference: A Matter of Purpose, Passion and Pride, Tuesday, June 20, 10:45 a.m. - noon

"Big Data is helping to shape the way employers make decisions from hiring and performance management to predicting and minimizing attrition. When used right, Big Data can make for better and less discriminatory employment decision-making." Marko Mrkonich, Shareholder. Littler Mendelson P.C., Big Data in Employment: Big Risk or Big Reward?  Tuesday, June 20, 10:45 a.m. – noon and Wednesday, June 20, 2017, 11:30 a.m. - 12:45 p.m.

"To avoid the risk of class-action lawsuits, HR leaders must understand federal and state labor laws and IRS requirements specific to their mobile workforce. Recent lawsuits against employers – including household names like Starbucks and Walmart – for claims of unreimbursed business mileage highlight the urgency around knowing the laws and keeping your business compliant." Danielle Lackey, General Counsel, Motus, LLC, Risky Business: How a Non-Compliant Mobile Workforce Could Cost You Millions, Tuesday, June 20, 2:15 p.m. - 3:30 p.m.

"Savvy employers can help their employees (as well as their overburdened HR administrators) by offering a better benefits enrollment process. Using modern technology as part of an enhanced benefit strategy can provide navigation tailored to individual need, education-driven choice and greater satisfaction for everyone." Rob Harkins, Private Exchange Practice Leader, Willis Towers Watson, Using an Exchange to Modernize a Benefits Strategy through Choice. Tuesday, June 20, 2:15-3:30 p.m.

"California HR professionals need to understand how recent legislative changes and/or case law may impact their CA policies and procedures in order to ensure compliance." Lauraine Bifulco, President, Vantaggio HR, Labor Law Update; What's New in California and the Federal Level, Tuesday, June 20, 2:15 p.m. - 3:30 p.m.

"If we want to have a truly engaged workforce we must stop asking people to leave their essence at home." Dethra Giles, CEO, Executive Prep, Race, Religion and Politics: Let's talk about it; Tuesday, June 20, 2:15 - 3:30 p.m.

"While undeniably leading the revolution in providing services through technology, Uber's progressive business model also is a prime illustration of the manner that the work space is changing.  This Uberization of the Workplace necessitates that Human Resource departments devote greater scrutiny to the legalities inherent in properly managing and structuring employer-employee relationships." Mario Bordogna, Senior Counsel, Clark Hill PLC, Uberization of the Workplace: How the Service Economy Is Changing the Way HR Must Manage Employees, Tuesday, June 20, 2:15 p.m. - 3:30 p.m.

"HR has a brand. We need to recognize it, own it and make it a visible, relevant aspect of who we are and what we do for organizations." Steve Browne, Executive Director of HR, LaRosa's, Inc., Brand Name HR: Giving Your Function Life and Purpose! Tuesday, June 20, 2:15 p.m. - 3:30 p.m.

"There are six principles which guide how we make decisions and influence others.  Knowing the secret to these six can dramatically affect the way you sell ideas, persuade those at work, and generate better outcomes. " Brad Karsh, CEO and Founder, JB Training Solutions, Getting to Yes!  The HR Professional's Guide to Influencing Ideas & Decisions for Business Results, Tuesday, June 20, 2:15 p.m. - 3:30 p.m.

"Savvy employers can help their employees (as well as their overburdened HR administrators) by offering a better benefits enrollment process. Using modern technology as part of an enhanced benefit strategy can provide navigation tailored to individual need, education-driven choice and greater satisfaction for everyone." Rob Harkins, Private Exchange Practice Leader, Willis Towers Watson, Using an Exchange to Modernize a Benefits Strategy Through Choice, Tuesday, June 20, 2:15 p.m. - 3:30 p.m.

"Employee financial concerns are rising. We need to do more than provide education – instead, we must help our employees take action." Jeffrey Tulloch, Vice President, Met Life, Financial Wellness: How to Evaluate Your Current Approach and Improve It, Tuesday, June 20, 2:15 p.m. - 3:30 p.m.

"There is growing recognition that the background, skills and competencies of the Chief People Officer position are vital components to the success of the business as a whole, and that an alarmingly high percentage of current HR/People leaders do not possess what it takes to lead their companies in the future." Amy Robinson, Principal, Interchange Group, The Top 10 Competencies Chief People Officers Must Possess, June 20, 3:00 3:18 p.m. (SmartStage)

"What do career development and a Swiss Army knife have in common? They're both highly versatile and useful tools to get countless jobs done. Effective leaders use career development to drive everything from engagement to quality to the bottom-line." Julie Winkle Giulioni, Co-founder and Principal, DesignArounds, Career Development: Today's Meta-Priority, Tuesday, June 20, 4 - 5:15 p.m.

"Think you have to invest a lot of money to engage your employees? Think again. You can do it without spending a dime." Karlyn Borysenko, Principal, Zen Workplace Creating Real Employee Engagement Without Spending a Dime, Tuesday, June 20, 4 - 5:15 p.m.

 "HR Leaders can add significant value and achieve recognition for contributions to the organization's strategic plan by understanding seven high-impact areas." Jennifer McClure, President, Unbridled Talent, LLC, Getting The C-Suite's Attention: 7 Strategies for Transforming From HR Leader To Business Leader, Tuesday, June 20, 4 - 5:15 p.m.

"HR professionals are constantly balancing compliance with state and federal laws, recruitment, hiring and retention.  Policy updates, as a consequence, are often overlooked or delayed. HR professionals need to know which policies they need to succeed in this ever-changing area of the law." James Reidy, Attorney/shareholder, Sheehan Phinney Bass & Green, Don't Leave Here without These:  Ten Essential Workplace Policies and Why Every Employer Needs Them, Tuesday, June 20, 4 - 5:15 p.m.

"Leaders have more demands and performance expectations on them than ever. With the limited time and resources available for their development, it is imperative they know where to start and have access to low cost, high impact options for greatest results." Timothy Tobin, Vice President, HR, Marriott International, Four Techniques to Build Your Leadership Strength, Flexibility, and Impact, Tuesday, June 20, 4 - 5:15 p.m.

"For HR leaders to succeed, they need to learn how to have challenging conversations, as well as how to coach other leaders." Lynne Eisaguirre, President, Workplaces That Work, Tough Conversations: Tackle Any Topic with Sensitivity and Smarts, Tuesday, June 20, 4 - 5:15 p.m.



"Do performance reviews contribute enough to our organization's success to justify the time, energy, and expense they take? If not, what's next?" Gary S. Jones, Chief Human Resources Officer, Grizzard Communications Group, How to Deliver Bad News and Build Trust at the Same Time, Wednesday, June 21, 10-11:15 a.m.

"Workplace protections for LGBT individuals are evolving at a rapid pace.  HR professionals should be aware of these protections and steps they can take to maintain a positive, productive, and legally compliant work environment." Janet Hendrick, Partner, Fisher Phillips, Evolving Protections for LGBT Employees, Wednesday, June 21, 10 - 11:15 a.m.

"If you're not changing, you're running a risk of becoming irrelevant. HR must be willing to redefine our value to a diverse set of internal customers and become experts in helping managers and employees adapt to a constantly changing environment." David Fink, Vice President, Human Resources, Airbus North America, The Airbus Journey: Making a Difference! June 21, 10- 11:15 a.m.

It's not just the big companies that need to worry about global lawsuits."  Kelly Bunting, Shareholder, Greenberg Traurig, LLP, Global Compliance with U.S. Discrimination Laws, Wednesday, June 21, 10 -11:15 a.m.

"Today's HR professionals could stand to lighten up. We need to work more at managing humans and less at managing resources."  Scott Christopher, CEO, Scott Christopher Communications Inc., The Levity Effect: It Pays for HR to Lighten Up, Wednesday, June 21, 10 - 11:15 a.m.

"HR Departments of one are a mighty force in the human resources community, and we don't have to do it alone. Working together, we can all be strategic executives who are action -oriented and technologically-savvy to meet the needs of HR and drive results to the bottom line." Lori Kleiman, Managing Director, HR Topics, Control the Chaos: Four Steps to Excelling as a HR Department of One, Wednesday, June 21, 10 - 11:15 a.m.

"HR Professionals need to understand the various criteria that define exempt/non-exempt classifications in order to advise management on best practices and avoid Wage & Hour claims." Lauraine Bifulco, President, Vantaggio HR, To Be Exempt or Non-Exempt - That is the Question, Wednesday, June 21, 10 - 11:15 a.m.

"Workplaces can be transformed in revolutionary ways by putting an end to inefficiencies, stress and information overload through mindfulness: the ultimate tool for effectiveness, performance, teamwork and organizational success."  Marissa Afton, Director and Senior Consultant, Potential Project, Training the Mind to Enhance Individual and Organizational Performance, Wednesday, June 21, 10- 11:15 a.m.

"Influencing others, collaborating across functions and leading other leaders have become critical skills as organizations have become flatter and needs have become greater. Whether this takes the form of becoming a trusted advisor to key decision makers or navigating the complexity of internal politics, no leader can succeed in the new economy without these vital skills." Brandon Smith, Founder & Principal, The Worksmiths, LLC, Influencing Without Authority, Wednesday, June 21, 10 -11:15 a.m.

"When things don't go according to plan and bad news must be delivered, it's important to remember two things: (1) bad news is actually an opportunity, not a liability, and (2) there is a way to communicate tough messages to any stakeholder such that trust levels actually increase rather than decrease." Andrea Howe, President, The Get Real Project, How to Deliver Bad News and Build Trust at the Same Time, Wednesday, June 21, 10 - 11:15 a.m.

"While we have made major strides in supporting working mothers in the workplace, we need to address the needs of 'working daughters' – the skyrocketing number of working women caring for aging parents." Paul Hogan, Chairman, Home Instead Senior Care, Daughters in the Workplace: The Forgotten Caregiver, Wednesday, June 21, 10 - 11:15 a.m.

"In an increasingly volatile and ambiguous environment, global organizations like The World Bank Group are redefining career growth beyond the traditional upward progression, to build individual and organizational capability as well as growing diverse talent pipelines for the future. Our goal is simple, to serve our clients better than ever before, and deliver our ambition to end poverty by 2030." Elise Freedman, Director, Talent & Rewards, Willis Towers Watson, World Bank's Career Management Journey: Career Development is NOT Optional in Today's Market, Wednesday, June 21, 10 - 11:15 a.m.

"This HR guide to electronic records management will prepare you to think critically about your potential migration or assist in your current process." Bobby Zaepfel, Records and Customer Service Coordinator, James Madison University, Once Upon a Time There Was a Mountain of Paper, Wednesday, June 21, 11:30 a.m. - 12:45 p.m.

 "Most of what's being sold by vendors and brokers for employee wellness doesn't work and isn't rooted in sound science; HR leaders need to be able to apply effective strategies that don't undermine recruitment and engagement efforts." ­Rosie Ward, Founding Partner, Salveo Partners, LLC, Employee Wellness Reality Check: Most of What You've Been Sold Doesn't Work, So What Does? Wednesday, June 21, 11:30 a.m.- 12:45 p.m.

"Your success hinges on your ability to effectively communicate. To influence behaviors and reactions, you must communicate with a strong intention to achieve desired outcomes." G. Riley Mills, Co-founder & COO , Pinnacle Performance Company, Influence Emotion to Motivate Action: Communication Techniques to Engage Any Audience, Wednesday, June 21, 11:30 a.m. - 12:45 p.m.



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