When you get to the payment screen in your exam application, click on "Pay by Check/ACH." A form will popup that can be printed out. You may also go to the "My Resources" tab, then "My Orders tab and print a copy of your order. If this does not work, please
contact us so we may e-mail you a copy. Please ensure your popup blocker is turned off.
Please include a copy of your order when mailing your check. If a copy of your order is not included it will significantly delay the processing of your exam application.
When you get to the payment screen in your exam application click on "Pay by Check/ACH." A form will popup that can be printed out. You may also go to the "My Resources" tab, then "My Orders" tab and print a copy of your order. If this does not work, please
contact us so we may send you a copy. Please ensure your pop-up blocker is turned off.
Should you determine, no later than five business days prior to your scheduled exam appointment, that you are unable to test, you may request to be transferred to the next testing window (one time) for a fee of $100. You must first cancel your exam appointment with Prometric before requesting to be transferred (to cancel appointment, see below FAQ). Access your portal and request an exam transfer. If you did not schedule an exam appointment, you may request an exam transfer up until the last day of the testing window. A transfer request may be made one time per exam application.
If you are unable to test during the transferred exam window, all fees will be forfeited, except in the case of a medical or personal emergency. Supporting documentation must be provided.
To cancel an exam appointment, visit
prometric.com/shrm or call Prometric, SHRM’s test delivery vendor at 888.736.0134. International candidates, refer to the Certification Handbook and see Appendix C: Regional Testing Contact Centers for the correct phone number. To cancel an exam appointment based on a request for testing accommodations, call 800.967.1139.
If a candidate cancels less than 30 days but no later than five days prior to an exam appointment a $53 cancellation fee will be charged by Prometric.
A candidate who cancels an exam appointment less than five days before the scheduled appointment may forfeit all exam fees. A candidate who does not reschedule or cancel an exam appointment will be considered a “no-show” and will forfeit all exam fees.
Refunds are provided to exam candidates as follows:
In order for SHRM to process the appropriate refund based on our policy, the Refund Request Form must be submitted.
For purposes of the SHRM certification program, medical or personal emergencies are defined as unplanned events affecting the candidate or immediate family member(s) (spouse, child or parent), which arise within five days of the scheduled exam appointment and prevent the candidate from taking the exam, or from rescheduling or cancelling an exam appointment.
An event that can be anticipated is not considered a medical or personal emergency. A candidate’s inability to take the exam due to work commitments or insufficient or inappropriate preparation is not considered a personal emergency.
Candidates with medical or personal emergencies within five days prior to a scheduled exam appointment may request a partial refund of 50% of the exam fee. A refund request must be submitted to SHRM via e-mail to
email@example.com no later than 30 days after closure of the exam window, and must include supporting documentation as to the nature of the medical or personal emergency. Requests will be reviewed on a case-by-case basis.
In order for SHRM to process the appropriate refund based on our policy, the
Cancellation/Refund Form. must be submitted.
In order to receive member pricing, a candidate must be a member at the time of application. If you were a member at the time of application, but are not seeing the member pricing, please
contact us so we may adjust your account to reflect your SHRM membership. You will then be able to reapply to receive the member pricing.
When you submit payment, you will receive a receipt via e-mail. If you need another copy of your receipt, you can log into your certification portal click on "My Resources" then “My Order” to obtain a copy of your receipt. If for some reason this does not work you may
contact us and we will e-mail you a copy.