When you first create your order, from the order screen, if you click on “Pay by Check/ACH,” a form will popup that can be printed out and sent in with your order. You may also go to the My Order tab and print a copy of your order. If this does not work, please contact us so we may e-mail you a copy. Please ensure your popup blocker is turned off.
When you first create your order, from the order screen, if you click on “Pay by Check/ACH,” a form will popup that can be printed out and sent in with your order. If this does not work, please contact us so we may send you a copy. Please ensure your pop-up blocker is turned off.
To cancel an exam appointment, visit prometric.com/shrm or call Prometric, SHRM’s test delivery vendor at 888.736.0134. International candidates, refer to the Certification Handbook and see Appendix C: Regional Testing Contact Centers for the correct phone number. To cancel an exam appointment based on a request for testing accommodations, call 800.967.1139.
If a candidate cancels less than 30 days but no later than five days prior to an exam appointment a $50 cancellation fee will be charged by Prometric.
A candidate who cancels an exam appointment less than five days before the scheduled appointment may forfeit all exam fees. A candidate who does not reschedule or cancel an exam appointment will be considered a “no-show” and will forfeit all exam fees.
In addition to cancelling your appointment with Prometric, in order for SHRM to process the appropriate refund based on our policy, please complete the Cancellation/Refund Form.
Refunds are provided to exam candidates as follows:
In order for SHRM to process the appropriate refund based on our policy, the Cancellation/Refund Form must be submitted.
For purposes of the SHRM certification program, medical or personal emergencies are defined as unplanned events affecting the candidate or immediate family member(s) (spouse, child or parent), which arise within five days of the scheduled exam appointment and prevent the candidate from taking the exam, or from rescheduling or cancelling an exam appointment.
An event that can be anticipated is not considered a medical or personal emergency. A candidate’s inability to take the exam due to work commitments or insufficient or inappropriate preparation is not considered a personal emergency.
Candidates with medical or personal emergencies within five days prior to a scheduled exam appointment may request a partial refund of 50% of the exam fee. A refund request must be submitted to SHRM via e-mail to email@example.com no later than 30 days after closure of the exam window, and must include supporting documentation as to the nature of the medical or personal emergency. Requests will be reviewed on a case-by-case basis.
In order for SHRM to process the appropriate refund based on our policy, the Cancellation/Refund Form. must be submitted.
Please contact us so we may adjust your account to reflect your SHRM membership, and then you will be able to reapply to receive the member pricing.
When you submit payment, you will receive a receipt via e-mail. If you need another copy of your receipt, please contact us and we will e-mail you a copy.
1800 Duke Street | Alexandria, VA 22314
Phone US: 800.283.SHRM (7476)
Phone International: +1.703.548.3440