Central Columbia Hospital

Steve Riccio, Ed.D., SPHR

Competencies:  Relationship Management; Communication

Central Columbia Hospital was founded in 1889 as a nonprofit, community based health care facility in northeastern Pennsylvania. This 116-bed, acute care facility employs 963 employees and is nestled along the Susquehanna River’s northern branch in Briar Creek. The facility provides general medical and surgical services to the surrounding community of approximately 70,000 people. The hospital is proud of its tradition of upholding its mission to these communities by providing comprehensive health care services in a compassionate, caring and cost-effective manner while maintaining the highest level of professional excellence. The hospital is in the process of a yearlong celebration commemorating its 125th anniversary. They are experiencing a fair number of interesting HR issues presented in five individual cases.

On this site, the instructors’ manuals are available for faculty; student workbooks are on a separate site.  Direct students to this site to download the student workbooks; do not distribute this URL for the faculty documents.  

Each scenario includes question sets for undergraduate and graduate students. A debrief is included with each scenario, but because management dilemmas can be resolved using a variety of solutions, expect that students may come up with solutions that differ from those included in the scenarios.

The scenarios are as follows:

Scenario B: Retention.

Scenario C: Talent Development.