By Myrna L. Gusdorf, MBA, SPHR

This case study was used for the case solving competitions held at five regional student conferences in March and April of 2013.

The case involves a fictional organization.

The Georges Hotel is a small upscale boutique hotel located along the Magnificent Mile in Chicago. It is owned by two brothers, Jeff and Chad Mitchell. The Georges was rebuilt from an old hotel that was badly in need of repair when the Mitchells purchased it from a major hotel chain in 1995. After extensive renovation, the property was reopened as the Georges Hotel and has operated profitably since 1998. As the case opens, the Mitchells are preparing to acquire another run-down hotel in Chicago. It too will be renovated and reopened. This will be the second Georges Hotel in what they anticipate will be a small chain of Georges Hotels located in major cities across the country.

The case begins with introductory information about the organization and is then divided into five scenarios. Each scenario includes question sets for undergraduate and graduate students. Debriefs are included with each scenario.

Each scenario contains an instructor's manual and a student workbook. Click any of the following to download the desired scenario:

Scenario A: Family-owned business and strategic planning

Scenario B: Succession planning 

Scenario C: Staffing and employee conduct

Scenario D: Supervisors and equal employment opportunity

Scenario E: Supporting the organization's mission