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SHRM's Field Services Team
Field Services Team acts as a liaison between SHRM and our professional and student members and volunteers by:
For staffing purposes, SHRM is divided into three divisions: Central, East and West. Each division is led by a Divisional Director, supported by a Member Engagement Associate, and staffed by a team of Field Services Directors. To find the team members who support your state, please refer to the list below. A brief description of team member’s overall accountabilities is also provided to help you connect with the person who can best assist you.
Responsible for development and implementation of SHRM’s member engagement strategy for professional and student members. Provides leadership to and alignment of Field Service Directors and Membership Engagement Associates on program goals & processes. Accountability for team leadership of affiliate programs, volunteer engagement, satisfaction and recruitment and SHRM-focused program delivery.
Susan Post, SHRM-SCP, CAEDivisional Director East - NYsusan.firstname.lastname@example.org
Martha Ramirez, SHRM-SCP, CAEDivisional Director Central - ILmartha.email@example.com
Jon Decoteau, SHRM-SCP Divisional Director West - CAjon.firstname.lastname@example.org
Member Engagement Associates
Crystal AdairSenior Member Engagement Associatecrystal.email@example.comAL, Bahamas, Bermuda, CT, DE, FL, GA, MA, MD, DC, ME, NC, NH, NJ, NY, OH, PA, Puerto Rico, RI, SC, VA, VT, WV
Kim Goodwin Member Engagement Associate Westkimberly.firstname.lastname@example.org AK, AZ, CA, CO, Guam, HI, ID, MT, NM, NV, CNMI, OR, UT, WA, WY
Nicole HallMember Engagement Associate CentralNicole.Hall@shrm.orgAR, IA, IL, IN, KS, KY, LA, MI, MN, MO, MS, ND, NE, OK, SD, TN, TX, WI
Field Service Directors
Assists in development of SHRM’s membership strategy. Provides leadership and accountability for the field execution of affiliate programs, including special focus on relationship management with state/regional councils, professional chapters, student chapters, student advisors and schools.
Nancy Conway, SHRM-SCPField Services Director Central - IA, KS, MN, ND, NE, SDnancy.email@example.com
Scott Ferrin, SHRM-SCP, PMPField Services Director West - AZ, CO, HI, NM, NV, UT
Dianna Gould, SHRM-SCP, CAEField Services DirectorWest - AK, ID, MT, OR, Pacific Council (Guam & Mariana Islands) WA, WY
Dan Griffiths, SHRM-CPField Services Director East - CT, MA, ME, NH, OH, RI, VT
Sherry Johnson, SHRM-SCP, CAEField Services Director Central -AR, LA, MS, OK, TX
Dororthy Knapp, SHRM-SCPField Services Director East - AL, Bahamas, Bermuda, FL, GA, NC, Puerto Rico, SC
Phyllis Shurn-Hannah, SHRM-SCPField Services Director East - DC, DE, MD, NJ, PA, VA, WVphyllis.firstname.lastname@example.org
Shelly Trent, SHRM-SCP, CAEField Services Director Central - IN, KY, MI, MO, TN, WI
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