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Members may download one copy of our sample forms and templates for your personal use within your organization. Please note that all such forms and policies should be reviewed by your legal counsel for compliance with applicable law, and should be modified to suit your organization’s culture, industry, and practices. Neither members nor non-members may reproduce such samples in any other way (e.g., to republish in a book or use for a commercial purpose) without SHRM’s permission. To request permission for specific items, click on the “reuse permissions” button on the page where you find the item.
SHRM's Field Services Team
Field Services Team acts as a liaison between SHRM and our professional and student members and volunteers by:
For staffing purposes, SHRM is divided into three divisions: Central, East and West. Each division is led by a Divisional Director, supported by a Member Engagement Associate, and staffed by a team of Field Services Directors. To find the team members who support your state, please refer to the list below. A brief description of team member’s overall accountabilities is also provided to help you connect with the person who can best assist you.
Responsible for development and implementation of SHRM’s member engagement strategy for professional and student members. Provides leadership to and alignment of Field Service Directors and Membership Engagement Associates on program goals & processes. Accountability for team leadership of affiliate programs, volunteer engagement, satisfaction and recruitment and SHRM-focused program delivery.
Martha Ramirez, SHRM-SCP, CAEDivisional Director Central and Eastmartha.email@example.com
Jon Decoteau, SHRM-SCP Divisional Director West - CAjon.firstname.lastname@example.org
Member Engagement Associates
Crystal AdairSenior Member Engagement Associatecrystal.email@example.comCT, DE, MA, MD, DC, ME, NH, NJ, NY, PA, Puerto Rico, RI, VA, VT, WV Tiffany Brown Member Engagement Associate
firstname.lastname@example.org AL, Bahamas, Bermuda, FL, GA, KY, MO, MS, NC, SC, TN
Kim Goodwin Member Engagement Associate Westkimberly.email@example.com AK, AZ, CA, CO, Guam, HI, ID, MT, NM, NV, CNMI, OR, UT, WA, WY
Nicole HallMember Engagement Associate CentralNicole.Hall@shrm.orgAR, IA, IL, IN, KS, KY, LA, MI, MN, MO, MS, ND, NE, OK, SD, TN, TX, WI
Field Service Directors
Assists in development of SHRM’s membership strategy. Provides leadership and accountability for the field execution of affiliate programs, including special focus on relationship management with state/regional councils, professional chapters, student chapters, student advisors and schools.
Nancy Conway, SHRM-SCPField Services Director Central - NE, IA, MN, MO, SDnancy.firstname.lastname@example.org
Scott Ferrin, SHRM-SCP, PMPField Services Director West - HI, AZ, NM, NV, UT, CO, KS, OK
Dianna Gould, SHRM-SCP, CAEField Services Director West - AK, WA, OR, ID, MT, WY, ND, Pacific Council (Guam & Mariana Islands)email@example.com
Sherry Johnson, SHRM-SCP, CAEField Services Director Central - TX, AR, LA, MS, ALsherry.firstname.lastname@example.org
Dorothy Knapp, SHRM-SCPField Services Director Central - SC, GA, FL, Atlantic Council
Laurie McIntosh, SHRM-SCPField Services Director East - VA, WV, TN, KY, NC
Susan Post, SHRM-SCPField Services Director East - NY, ME, NH, VT, MA, RI, CT, NJ, DEsusan.email@example.com
Phyllis Shurn-Hannah, SHRM-SCPField Services Director East - PA, MD, OHphyllis.firstname.lastname@example.org
Callie Zipple, SHRM-CP Field Services Director Central - IL, IN, MI, WI email@example.com
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