12:25 PM - 1:05 PM ET—The colleague experience directly impacts business performance, customer experience, reputation and competitiveness in the market. From technology, tools and processes to the many ways we connect and collaborate, every aspect makes a difference in your colleagues’ day-to-day experience and, ultimately, their performance. This year has been one of crisis, with an increased and intense emphasis on overall health, safety and flexibility. This year has also presented an opportunity for corporations to reflect on and address racial injustice and inequity in meaningful ways. There has never been a more critical time to ensure your colleagues feel healthy, safe, valued, respected and supported every day. American Express’ chief colleague experience officer will discuss the evolution of the human resources function to the Colleague Experience Group at American Express and will share how connecting, listening, qualitative and quantitative data, feedback, and curiosity can drive a deeper understanding of the colleague experience to make the moments that matter truly great.