Chief Colleague Experience Officer
As chief colleague experience officer at American Express, Monique Herena is responsible for all aspects of the colleague experience, including talent management, leadership development, and compensation and benefits. She leads all colleague experience functions globally. As part of the executive committee, Monique works closely with the chief executive officer and other executive committee members to ensure American Express continues to build a culture that attracts, retains and develops the best colleagues. She also serves as an officer of the American Express National Bank.
Monique joined American Express from BNY Mellon, where she was chief human resources officer and senior executive vice president of human resources, marketing and communications. She worked closely with the chief executive officer and the senior management team to lead the development and execution of a business and culture transformation strategy that made the bank more competitive in the market for talent.
Prior to BNY Mellon, Monique was at PepsiCo for 13 years, where she served in a number of increasingly senior HR leadership roles, including assignments in Dubai and Chicago, as well as in the company's Purchase, N.Y., headquarters. Her career also included several years at Honeywell and The Quaker Oats Company, where she held leadership roles in a wide range of HR disciplines. She began her career as an executive retained search and organization change consultant.
Monique sits on the executive committee and the board of directors of the HR Policy Association, a leading professional organization. She is a member of the Advisory Board of the Cornell Center for Advanced Human Resource Studies (CAHRS) as well as a graduate and faculty member of the Cornell ILR School CHRO Top Seat program. She is also a board member of the Girl Scouts of Greater New York and co-leads their strategic development committee. Additionally, American Banker recognized Monique as one of the "Most Powerful Women in Banking" and "Women to Watch" two years in a row (2017 and 2018).
She holds a B.A. in communication studies from the University of Wisconsin–Parkside, and two Masters of Arts degrees, one in communications studies from Northern Illinois University and one in organization psychology and change leadership from Columbia University.
Monique lives in Scarsdale, N.Y., with her husband, Louis; their three children, Matthew, Michael and Mia; and their French bulldog, Stella.