​Frances Frei is a professor at Harvard Business School. She recently served as Uber's first senior vice president of leadership and strategy; as such, she helped the company to navigate its very public crisis in leadership and culture. Frances regularly works with companies embarking on large-scale change and organizational transformation, including embracing diversity and inclusion as a lever for improved performance. Her TED Talk on building trust has logged over 4 million views, and she was described in a recent Los Angeles Times article as "the go-to woman for companies like Uber and WeWork looking to improve their image." She has also made headlines in The New York Times, The Wall Street Journal, the Financial Times, USA Today, The Washington Post, CNN, NPR, CNBC, The New Yorker, Fortune, Variety, ESPN The Magazine, New York Magazine, Vox and Business Insider.