Empathy—the ability and willingness to open our minds to the perspectives of others—is more than a soft skill. It’s a business skill. Empathetic workplace cultures retain the best people and enjoy higher productivity.
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The New “CEO”—Chief Empathy Officer
In this issue, our contributors explore the multifaceted roles CHROs inhabit today. I believe one of the most critical is recovering and healing our businesses and workforces from the trauma of the past year.
Even before the disruptive events of 2020 and early 2021—a global pandemic, a racial reckoning, economic uncertainty and the most divisive political climate in living memory—we had a larger, more encompassing problem. In our society—and in our workplaces—we have an empathy deficit.
Gradually—over many years and for many reasons—our collective ability to walk in each other’s shoes and recognize the viewpoints of others has eroded. In the workplace, the empathy deficit has built walls between employees. Our businesses can’t afford these divisions, particularly when we face so many other challenges.
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