Meet the People Behind Your HR Outsourcing: Penny Miller, SHRM-SCP

The Soloist

By Mark Feffer July 1, 2016
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Penny Miller

Penny Miller, SHRM-SCP
VentureHRO LLC, Wichita Falls, Texas

Full-Service Provider

In 2007, after 25 years working in HR as an Air Force officer and then as a director at a health care company, Miller founded VentureHRO. She offers virtually every HR service to clients with head counts ranging from three to more than 100 employees, though much of her work involves coaching supervisors and managers.

The Payoff

One client needed a recruitment plan, employment policies and an employee handbook. Once Miller completed those tasks, she implemented a leadership program for the firm’s supervisors.

That work had a huge impact on the company’s culture, Miller says. Communication improved, and supervisors learned how to deal effectively with their subordinates, colleagues and executives. Feedback was delivered more effectively, and managers were better able to put together goals for their employees and themselves.

The Drawback

One of the frustrations of working independently is that you don’t always get to see the results of your efforts, she says. Or you must watch as a client neglects to implement the programs you’ve designed. On top of that, it takes a lot of time to drum up new business.

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