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Kaci Pfaff began her career at Bear State Bank as a benefits administrator, but it didn’t take long before she was assigned more-challenging strategic tasks. Now an HR generalist, she leads recruiting in Springfield, Mo., for the entire bank, which has roughly 500 employees. The 25-year-old also has become a specialist in all things HR, including benefits, compensation, employee relations, performance reviews, staffing and training.
She made her mark early on. After only three months with the bank, Pfaff designed a soft-skills training program known as “Bears Leading Bears”—a monthly course for managers. More than a year later, it’s still going strong.
Pfaff puts her interpersonal skills to good use, working with a range of people from entry-level workers to members of the board of directors, all while maintaining a professional yet genuine demeanor. She’s known for her positive attitude and ability to listen with empathy.
Pfaff also takes great pride in giving back to her community. She is involved with the local SHRM chapter, SAHRA (Springfield Area Human Resources Association), where she has been a committee leader. And she volunteers through her church as a teacher and mentor for young children. Additionally, she has helped collect food for disadvantaged students and led a charity event for the bank in support of Big Brothers Big Sisters of the Ozarks.
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