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Savannah Horlick joined MedCo Services, a health care billing services company, in 2008 as an administrative assistant, but she quickly proved her ability to tackle new tasks. In 2010, when the HR manager left the Huntsville., Ala.-based business unexpectedly, Horlick stepped up. "It should have been super intimidating," she says. Instead, it was the kind of challenge that Horlick thrives on.
In October 2015, she focused on reducing turnover within the 121-employee workforce. The company had been using a three-step hiring process that included a phone screen and two interviews. But only half of its hires were staying past the 90-day probationary period, costing the company at least $12,000 per departing worker. Horlick changed MedCo’s sourcing strategy and convinced the CEO to raise the starting pay for call center employees to attract more qualified candidates. She also revamped the interview process to get hiring managers involved earlier and introduced self-guided simulation tools to gauge candidates’ skills. Today, turnover has been drastically reduced, with the company now retaining 85 percent of new hires after 90 days.
In her spare time, Horlick, 27, writes young adult fantasy novels under the pen name Savannah J. Foley, pursuing an interest that began at age 15. She has written 10 novels so far. And even though her own HR story is just beginning, something tells us it will have a happy ending.
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