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Starting a new job is never easy, especially when the company itself is in the midst of major change. Schyler Houck embraced the challenge. Hired as HR director at the Hilton Albany hotel just weeks before the Albany, N.Y., property sold, he led the transition to a new management company.
Houck, 28, created new job descriptions, policies and procedures, all while implementing new HR information, payroll and attendance systems for the hotel’s 210 employees. At the same time, he rebuilt staff, filling two HR department vacancies as well as several executive-level and manager posts.
Managers in the hospitality industry often don’t receive much personal development training, says hotel general manager John D’Adamo. So he applauds Houck for building and delivering training that led to improvements in hotel operations and increased customer service scores by 7 percentage points over 2015. The compliance and labor relations training Houck provided reduced union grievances filed each month by more than half. He also hired and trained four HR professionals at newly purchased Hilton properties.
Somehow, Houck finds time to volunteer with the Capital Region Human Resources Association, the local SHRM chapter, as a member of its workforce readiness committee. And he’s president-elect of the local chapter of the Association for Talent Development.
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