Employers are offering creative perks to attract and retain today’s workers.
Plus all the HR resources you need to be more efficient and effective this fall!
Prepare for your exam with the guidance of a SHRM-certified instructor in Boston, Oct. 24-26.
Learn how to make the business case for diversity, October 25-27.
Many companies gauge the effectiveness of middle managers—and thus the effectiveness of middle managers’ training—based on turnover rates. However, in a soft labor market, turnover metrics may not be much help in determining managers’ effectiveness. Employee engagement surveys shed additional light on training effectiveness, as many employees may not physically leave the company but may check out mentally and emotionally. Tom Davenport, senior practitioner in the San Francisco office of Towers Watson, a global HR consulting firm, recommends that HR professionals survey employees to determine their engagement levels. Presumably, the more training managers receive, the higher their direct reports’ engagement levels should be. “Also, you want to measure managers on the financial performance of their units. It’s less about measuring the return on investment of one training program and more about how effectively, over time, my manager population is performing,” Davenport reflects.
Elkhart General Hospital’s HR professionals use employee engagement scores of middle managers and their direct reports, as well as financial metrics, to determine training effectiveness. A recent engagement survey indicated an improvement in managers’ engagement to 79 percent, a 15 percent increase over the results of a survey fielded before managers’ training, says Kurt Meyer, vice president of HR and support services. “Employee engagement improved, too,” he adds. In addition, the hospital’s revenue improved to $156,000 per employee in a year when managers anticipated that figure to be $148,000. The overall operating margin was up 2 percent over the previous year, and overall expenses have been cut $5 million in the last two years. “Having solid and productive managers is key,” he says.
The author is a freelance writer and former HR generalist and trainer in Wixom, Mich.
You have successfully saved this page as a bookmark.
Please confirm that you want to proceed with deleting bookmark.
You have successfully removed bookmark.
Please log in as a SHRM member before saving bookmarks.
Your session has expired. Please log in again before saving bookmarks.
Please purchase a SHRM membership before saving bookmarks.
An error has occurred
Recommended for you
Join SHRM's exclusive peer-to-peer social network
SHRM’s HR Vendor Directory contains over 3,200 companies