Vol. 45, No. 7 \n\nWhen it\u0027s HR system needed a revamp, a city power authority plugged managers and users into the planning process.\nThe need to upgrade software may carry all the charm of a paper clip convention, but if you put off too many upgrades for too long, you\u0027ll find yourself facing something even worse: a major systems overhaul. \nThat was the experience of the Los Angeles Department of Water and Power\u0027s (DWP) Human Services Department, which discovered last year that its PeopleSoft HR management system was so out of date that a simple upgrade was no longer possible. \n"We were facing a situation where the vendor support for the current version on our systems had run out. If for some reason the system crashed, we had no one to turn to," says Suzanne Hobbs, senior information systems supervisor for the DWP, a 7,300-employee organization. \nAny HR department facing an overhaul might benefit from the experience of Hobbs and Caroline McKnight, DWP\u0027s employment services manager.