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Vol. 45, No. 8
Then ask the people who know best if a concierge service would be useful: your employees. You might even hire a consultant to conduct a comprehensive needs assessment, including employee surveys and focus groups, interviews with senior management, exit interviews, and a thorough look at industry benchmarks.
If possible, avoid offering concierge services in isolation. “It’s very difficult to market resources to your employees—if they don’t know about them or understand them, they won’t use them,” says Karol Rose, managing director of consulting with LifeCare.com in Westport, Conn. “By offering a concierge as part of your total package of benefits and policies, you get a comprehensive approach that allows employees to choose.”
Don’t be afraid to ask for innovations or to negotiate terms and prices. Also be sure to check references—and to listen to your instincts about how responsive the concierges seem.
Even so, your company’s own lawyer should study all agreements, waivers and disclaimers to make sure you’re protected in case the worst happens.
– Karla Taylor
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