Support through your toughest HR challenges: A network of 285,000 HR professionals.
Shawn Premer shows how doing the right thing for employees leads to positive business results.
Is your employee handbook keeping up with the changing world of work? With SHRM's Employee Handbook Builder get peace of mind that your handbook is up-to-date.
Build competencies, establish credibility and advance your career—while earning PDCs—at SHRM Seminars in 12 cities across the U.S. this spring.
#SHRM18 will expand your perspective – on your organization, on your career, and on the way you approach HR. Join us in Chicago June 17-20, 2018
Members may download one copy of our sample forms and templates for your personal use within your organization. Please note that all such forms and policies should be reviewed by your legal counsel for compliance with applicable law, and should be modified to suit your organization’s culture, industry, and practices. Neither members nor non-members may reproduce such samples in any other way (e.g., to republish in a book or use for a commercial purpose) without SHRM’s permission. To request permission for specific items, click on the “reuse permissions” button on the page where you find the item.
A Dallas newspaper printed a story last year about a man who got upset at his washing machine, dragged it out the front door and unloaded his shotgun into it. Police subsequently hauled him away. Reporting on the incident the following day, a reporter described the man's action as "appliance rage."
It seems that rage is all the rage-even in the office. While workplace violence that culminates in bloodshed garners a lot of publicity, far more common are the shouting matches and fistfights that don't make the evening news.
One reason behind the recent upsurge in desk rage may be new levels of stress. According to a new workplace survey by CIGNA Behavioral Health, "Worried at Work: Mood and Mindset in the American Workplace," workers are stressed to epidemic proportions. Forty-four percent of employees surveyed said their job was more stressful than a year ago. As a result, 45 percent said they've either considered leaving their job in the last year, left a job or plan to do so soon.
By learning how to identify employee stress before it blows up, you may be able to avoid "desk rage" and all of its problems.
First, be aware of the stages of stress:
If you see signs of high stress levels and inappropriate behavior in employees, you must intervene. Here are ways managers can combat desk rage and rudeness in the workplace:
Laura Stack is a certified speaking professional and trainer based in Denver. Her upcoming book, Leave the Office Earlier, will be released by Broadway Books in spring 2004. She can be reached via her web site at
Download MS-Word Version
You have successfully saved this page as a bookmark.
Please confirm that you want to proceed with deleting bookmark.
You have successfully removed bookmark.
Please log in as a SHRM member before saving bookmarks.
Please sign in as a SHRM member before saving bookmarks.
Please purchase a SHRM membership before saving bookmarks.
An error has occurred
Recommended for you
CA Resources at Your Fingertips
SHRM’s HR Vendor Directory contains over 3,200 companies