Give New Meaning to the Employee Voice

How to Turn Qualitative Feedback into Insights and Action

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Presenters: Sara Weiner, Principal Consultant, Organizational Development Science, Glint; and Shane Combest, Senior Director, Product Management, Glint

View live: April 18, 2017, 2 p.m. ET / 11 a.m. PT (available for on-demand viewing through August 2017)

Program length: 60 minutes

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When it comes to employee feedback, from employee engagement surveys, onboarding or exit surveys, or from external sources, the scores are only the beginning. Open-ended responses -- which can number in the hundreds of thousands or more over time -- offer a treasure trove of information. When unlocked, they can contain the key to identifying systemic or isolated issues that may eventually lead to unwanted attrition, stunted organizational performance and even blows to the organization’s reputation.

In this program, Sara Weiner, Ph.D., will discuss advice and best practices for pulling the critical stories and insights out of comments and how to harness these stories to take the actions that make a difference in the employee experience and business performance. Shane Combest, a product management leader with a decade of experience in B2B technology, will highlight the innovations that help organizations leverage open-ended feedback to truly understand their company’s story … and rewrite the ending.

You will hear about:

  • The stories that comments can tell beyond engagement or performance scores.
  • How to avoid common pitfalls in interpreting comments (and training your leaders to do the same).
  • How to interpret comments to contribute to action planning that makes a difference.

Learn about our speaker About the Presenters: Sara Weiner, Ph.D., is a principal consultant of Organizational Development Science at Glint. Before joining the Glint team, Weiner was the consulting leader for North America at IBM/Kenexa, where she led a large team of consultants and research scientists. She has specialized in designing surveys and using analytics to provide insight to the C-suite of clients, helping them to make sound business decisions about their workforce. Weiner has published articles and book chapters and has made dozens of presentations at international conferences on many aspects of workplace talent contributing to the attraction and retention of top talent and improved business outcomes. She is also a Fellow of the Society for Industrial and Organizational Psychology.

Shane Combest is the senior director of Product Management at Glint. Before joining the Glint team, he gained extensive experience working in SAAS enterprise organizations with a heavy focus on analytics, mobile and design. He leads Glint’s efforts in machine learning, natural language processing and data visualization to deliver a new level of understanding in the realm of employee engagement and people success.

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Recertification Credit

Viewing this webcast in its entirety qualifies for a recertification credit hour that may be counted toward SHRM-CP and SHRM-SCP recertification from SHRM and recertification from the HR Certification Institute (general credit).

Webcast Sponsor

This webcast is sponsored by Glint


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