Business Solutions

People InSight

Employee Engagement & Job Satisfaction Survey Service

Successful organizations rely on a strong organizational culture, one part of which is an engaged workforce to drive performance. And now, more than ever, organizations must tailor their culture by developing talent management strategies that are based on their employees’ specific needs. SHRM's People InSight survey service focuses on more than 50 aspects of job satisfaction and engagement commonly linked to organizational performance—providing specific information on the type of work environment employees value.

To order People InSight or schedule a demo, contact us at +1.703.535.6295 or email

Download SHRM People InSight Flyer


Why Choose People InSight?

What does People InSight offer?

  • Customization: Your report includes data from the overall employee population at your organization, as well as breakdowns by individual departments or business units.
  • Ease: The SHRM research team will distribute the online survey to your employees and send you a final comprehensive report in 10 business days.
  • Benchmarking: Results are provided by individual department and overall employee population, and benchmarked against overall norms, including industry and organization staff size, in SHRM's database of 10,000 employees.
  • Granularity: Using the data in your report, you can compare your employees' ratings of "importance" versus "satisfaction" for each aspect.

What insight will I gain from my report?

Venn Diagram

  • Career development
  • Employee relationship with management
  • Compensation and benefits
  • Work environment
  • Engagement opinions
  • Engagement behaviors
  • Conditions for engagement

What will my report include?

  • Information on what your employees believe is important for creating and maintaining job satisfaction and engagement.
  • Insight into what your organization is doing right and where your can improve with respect to employee job satisfaction and engagement.
  • Comparative data, so you can benchmark your results against those of other U.S. employers, based on organization size and industry.

How were the survey questions created?

In 2002, SHRM developed an employee job satisfaction survey. To develop the survey approach and items, an extensive review of the academic research literature from the fields of Industrial/Organizational Psychology and Business Management was undertaken by SHRM researchers. Based on this literature review, SHRM researchers created a pool of items which were then reviewed by two separate panels of experts. The current job satisfaction survey is comprised of these final items, as well as additional items which have been added as advances in theory have necessitated.

In 2011, the survey was expanded to include employee job engagement. As with the job satisfaction survey, these engagement items were based on an extensive review of the academic research literature. The final items were developed by a team of SHRM researchers currently led by Alexander Alonso, Ph.D., SHRM-SCP.

Frequently Asked Questions

Question: Can I customize the survey?
Answer: Yes, customization to the survey is available. Questions can be added to the survey or removed, depending on your organization’s needs. Supplemental questions can be added at $200 per question. Up to two questions can be removed from the survey at no cost after which, a charge of $200 per removed question will apply.

Question: Who administers the survey?
Answer: SHRM

Question: Are there benchmarks?
Answer: Employee responses will be benchmarked against SHRM’s database of 10,000 U.S. employees as well as by employees in your organization’s industry and by organization staff size. NAICS/SIC code is used to determine your organization’s industry.

Question: How is the pricing determined?
Answer: Pricing is based on organization staff size.

Question: What does the fee include?
Answer: The base fee includes the design and dissemination of the Survey, analysis of your data, and creation and delivery of a Survey report by SHRM to you.

Question: Do you administer the survey in multiple languages?
Answer: Yes

Question: Do you offer post survey support?
Answer: SHRM does not engage in consulting services, therefore, SHRM is not able to provide interpretations of survey results, recommendations for action planning or any other next steps based on an organizations results. We can offer SHRM resources that may be helpful to organizations as they assess their results from the comprehensive final report.

Question: How many questions are there on the survey?
Answer: The survey has nearly 100 questions that appear in a table format.

Question: How can you ensure confidentiality?
Answer: SHRM shall protect the confidentiality of the identity of all survey respondents that comes into its possession (with safeguards for confidentiality of respondents/participants per AAPOR ethical standards).

Question: Are there sample questions or reports I can view?
Answer: We like to encourage interested parties to attend a one-on-one information session instead of sending an email of survey questions, sample reports etc. that way should you have questions regarding the survey we are able to answer those questions right away.  After the information sessions we provide the materials discussed during the session which includes sample survey questions as well as the areas of the report.

Question: Can the survey be taken on smartphones?
Answer: Yes, survey participants can take the survey on their mobile phones or any mobile device with internet access.

Job Satisfaction & Engagement Resources