Not a Member? Get access to HR news and resources that you can trust.
Change can be scary, but deploying new HR software doesn't have to be.
Is your employee handbook ready for the New Year? With SHRM’s Employee Handbook Builder get peace of mind that your handbook is up-to-date.
Get the HR education you need without travel expenses or time out of the office.
We don’t just visit a city, we take it over. Join the HR community in NOLA -- June 18-21, 2017.
Company’s diversity officer launched a global strategy on pay equity, flextime and more
BOSTON—It may be hard to believe that Avon, the company long associated with women’s cosmetics and a largely female salesforce, was once top-heavy with male leaders, suffered from a significant gender pay gap and was perceived as a place where career opportunities for women were lacking.
That’s what Leslie Mays found when she took over as Avon’s chief inclusion officer in 2011. And it’s the first thing she set about changing, Mays told attendees at the Society for Human Resource Management’s 2015 Diversity & Inclusion Conference & Exposition.
“I recognized there was not a lot of evidence of diversity and inclusion commitment, nor resources in place” to achieve diversity, Mays said during a keynote address at the conference on Oct. 27. “There was nothing for us to latch on to.”
Change didn’t come overnight. But by enlisting Avon leaders’ support, using analytics to highlight diversity deficiencies and relying on thought leaders outside Avon, it took only 18 months to start to turn things around, said Mays.
After arriving at Avon, Mays was determined to make Avon the pre-eminent company for working women.
How did she do it?
First, she created an executive steering committee consisting of top Avon leaders: chief financial officers, executive vice presidents and chief human resource officers.
Second, she enlisted the help of Avon’s general managers in the six countries where the company did business.
Third, she gathered data. She discovered that more men than women were in “people manager” roles—positions that were more inclined toward promotions and pay increases. The company lacked a robust flexible-work policy and tended to pay women less than men. And while 98 percent of Avon’s salesforce consisted of women, those holding senior titles were mostly men—in all six countries.
“Now we had facts, we had data,” Mays said. “We were able to create a compelling picture of what was most needed for change.”
Armed with that data, and the support of senior leaders, Mays was determined to move talented women up the career ladder, get women in senior leadership roles, establish a flexible work policy and address pay equity.
And these goals have largely been realized. In the past two years, Mays said, Avon has placed far more women in critical roles, seen a significant increase in women leading sales teams, conducted a global pay equity analysis for every job in the company and launched a flexible work policy.
What are the lessons Mays has learned along the way
Dana Wilkie is an online editor/manager for SHRM.
You have successfully saved this page as a bookmark.
Please confirm that you want to proceed with deleting bookmark.
You have successfully removed bookmark.
Please log in as a SHRM member before saving bookmarks.
Your session has expired. Please log in again before saving bookmarks.
Please purchase a SHRM membership before saving bookmarks.
An error has occurred
Recommended for you
CA Resources at Your Fingertips
SHRM’s HR Vendor Directory contains over 3,200 companies