Not yet a Member?
HR Magazine is highlighting the next generation of HR leaders.
Is your employee handbook ready for the New Year? With SHRM’s Employee Handbook Builder get peace of mind that your handbook is up-to-date.
30+ HR education programs, including 4 NEW programs on hot topics, are available for registration.
Join us in Chicago for the latest trends and technology in talent management, and what to expect in the future.
PALM SPRINGS, CALIF.—In 2006, Children’s Hospital of Pittsburgh numbered among the top 10 children’s hospitals in the United States. Yet its patient and family satisfaction scores were in the 25th percentile—and turnover was rampant. The culture reflected a “lack of focus on values,” said Rhonda Larimore, SPHR.
Larimore, the vice president and chief human resource officer for the hospital, documented a dramatic reduction in turnover—and other improved metrics—at an Oct. 3 concurrent session during the Society for Human Resource Management’s 2012 Strategy Conference here.
The goal was to use values—patients and families first, responsibility, innovation, dignity and respect, and excellence—to change the culture, she said. “When we talk about culture, we at Children’s are connecting our employees to what we do.”
Among the signposts on the “roadmap” her HR team followed:
The results? Annual turnover fell from 17 percent in 2006 to 9.2 percent today. Turnover among nurses fell from 18 percent to 7 percent during that time. Patient and family satisfaction scores doubled to the 50th percentile. And the hospital still numbers among the top 10.
“As the HR indicators went down, all those other indicators also went in the right direction, thereby showing the value of HR,” she pointed out.
Nancy Davis is editor of HR Magazine.
Aaron Dignan: Games Can Engage, Educate Employees, Business Leadership Discipline, October 2012
Connect with Employees: Tell Your Story, Business Leadership Discipline, October 2012
Here’s What You, Too, Can Do with a Floppy Chicken, Business Leadership Discipline, October 2012
Thought Leaders Forecast 2020 Workplace, Business Leadership Discipline, October 2012
Corporate Leaders Urged to Be ‘Intrapreneurs,’ Business Leadership Discipline, October 2012
Thought Leaders Focus on Managing a Global Workforce, Business Leadership Discipline, October 2012
SHRM Online Business Leadership page
You have successfully saved this page as a bookmark.
Please confirm that you want to proceed with deleting bookmark.
You have successfully removed bookmark.
Please log in as a SHRM member before saving bookmarks.
Your session has expired. Please log in again before saving bookmarks.
Please purchase a SHRM membership before saving bookmarks.
An error has occurred
Recommended for you
CA Resources at Your Fingertips
SHRM’s HR Vendor Directory contains over 3,200 companies