Creating a more civil and productive work environment is everyone’s job, but HR professionals and people managers have a special role to play in setting the tone. Leading by example and holding people accountable for behavior that contributes to toxicity in the workplace are essential.
- Hire people who conduct themselves with civility.
- Conduct yourself with civility and reward the kind of behavior you expect of colleagues.
- Coach business leaders, managers and employees on how to be civil and respectful of others.
- Hold people accountable throughout your organization, regardless of their position in the organization.