Get access to the exclusive HR Resources you need to succeed in 2018!
Training, policies and tools to help HR prevent and respond to harassment claims.
Is your employee handbook keeping up with the changing world of work? With SHRM's Employee Handbook Builder get peace of mind that your handbook is up-to-date.
Build competencies, establish credibility and advance your career—while earning PDCs—at SHRM Seminars in 12 cities across the U.S. this spring.
#SHRM18 will expand your perspective – on your organization, on your career, and on the way you approach HR. Join us in Chicago June 17-20, 2018
You wouldn’t pick your nose during a regular meeting, would you?
But you’d be surprised what some people do—on camera—while on a work-related videoconference call.
Take the woman seen here on YouTube, for example. On a four-way conference call, she seems to forget that her meeting mates can see her and begins to remove an article of clothing—much to her colleagues’ chagrin. (The video was likely staged, but you get the point.)
As new technologies evolve, so, too, do standards on acceptable behavior, according to experts in etiquette and videoconferencing.
Although some behavior standards might seem apparent—such as muting cell phones and e-mailing agendas to distant participants in advance of a meeting—lack of etiquette can upset the success of a videoconference meeting, according to New York-based ooVoo, which has provided free webcam video chat services to more than 7 million users worldwide since 2007.
“A lot of people think once they have a mic and a webcam they are all set to jump into videoconferencing,” Lisa Gaché, co-founder and CEO of etiquette education company Beverly Hills Manners, stated in a release.
“We encourage people to be prepared to use these new technologies effectively as they would any other business tool.”
When using the technologies, “I think people tend to be very self-conscious when they first start out and then, over time, they forget that there is a camera,” says Lisa Abourezk, vice president of marketing for ooVoo. “When you’re on a videoconference call, you are more engaged because it’s just like being there in person. However, you wouldn’t throw your laundry in during an in-person meeting, just as you shouldn’t … on a video call.”
Harsh economic conditions have forced many companies to curtail their travel budgets, and, as a result, many companies are using videoconferencing as an alternative to travel.
A May 2009 Harris Interactive poll found that 15 percent of those interviewed said their companies were encouraging them to use teleconferencing and videoconferencing to reduce or eliminate travel. Wainhouse Research’s 2008 Video Conferencing End User Survey found that purchases of advanced videoconferencing equipment have risen sharply since 2008, with survey participants claiming that 32 percent of the deployed systems support high-definition (HD) videoconferencing.
Furthermore, 23 percent of respondents have begun using telepresence suites (videoconferencing rooms with large HD flat-panel screens, surround sound or HD audio and other advanced videoconferencing equipment) or are planning to within one year.
With that in mind, people should be mindful of their behavior. So, ooVoo offers these etiquette tips:
Aliah D. Wright is an online editor/manager for SHRM.
You have successfully saved this page as a bookmark.
Please confirm that you want to proceed with deleting bookmark.
You have successfully removed bookmark.
Please log in as a SHRM member before saving bookmarks.
Your session has expired. Please log in again before saving bookmarks.
Please purchase a SHRM membership before saving bookmarks.
An error has occurred
Recommended for you
Join SHRM's exclusive peer-to-peer social network
SHRM’s HR Vendor Directory contains over 3,200 companies