HR Effectiveness Survey #1

 

The HR department wants to know how well we are serving our employees/internal customers. We would appreciate it if you would take the time to complete this survey. Please feel free to suggest improvements in any area.

Some notes about the survey:

  • Because we have a variety of internal customers, not all items may apply to all employees. Respond to those areas that affect you; feel free to leave blank those that do not apply to you.
  • While a signature is not mandatory, providing your name or department will help us better analyze the results and target areas for improvement.

GENERAL ITEMS

This section deals with the general level of service provided by the HR department. Please rate your satisfaction level in each area. Use a scale of 1 to 5 with 1 being "poor," 3 being "satisfactory" and 5 being "excellent." 

ACCESS AND AVAILABILITY

HR is available to meet personally with you.

1

2

3

4

5

HR is available to speak by phone with you.

1

2

3

4

5

HR is available on the days and hours you need.

1

2

3

4

5

HR is available at a location convenient to you.

1

2

3

4

5

Comments or suggestions for improvement:



RELIABILITY

HR exhibits solid understanding of HR issues.

1

2

3

4

5

HR provides accurate, helpful information.

1

2

3

4

5

Comments or suggestions for improvement:



CUSTOMER RELATIONS

HR treats you with courtesy and respect.

1

2

3

4

5

HR treats requests and/or concerns with an appropriate level of confidentiality.

1

2

3

4

5

HR responds to your questions in a timely manner.

1

2

3

4

5

Comments or suggestions for improvement:



COMMUNICATION OF INFORMATION

HR adequately communicates changes in benefits and company policies.

1

2

3

4

5

HR provides information when you need it and/or in a timely manner.

1

2

3

4

5

HR provides information that is accurate and requires no rework.

1

2

3

4

5

Comments or suggestions for improvement:



PROGRAMS AND SERVICES

This section deals with a variety of programs and services offered through the HR department. Please rate your satisfaction level with the way they are handled. Use a scale of 1 to 5 with 1 being "not satisfactory," 3 being "fairly satisfied" and 5 being "extremely satisfied." 

Job applicant screening

1

2

3

4

5

Job posting process

1

2

3

4

5

Pre-employment testing

1

2

3

4

5

New employee orientation

1

2

3

4

5

Employee handbook

1

2

3

4

5

Advice on employee/personnel issues

1

2

3

4

5

Benefits information

1

2

3

4

5

Benefits open enrollment process

1

2

3

4

5

Retirement planning information

1

2

3

4

5

Employee recognition events

1

2

3

4

5

Manager and supervisory training

1

2

3

4

5

Other programs and services _____________

1

2

3

4

5

Comments or suggestions for improvement:



GENERAL SUGGESTIONS

Use this space to indicate any suggestions for improved productivity or customer service.

 

 

 

 

Your Name (Optional):

Your Department(Optional):

 

THANK YOU!

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