Developing Learner Centric Facilitators in an Indian Conglomerate

September 22, 2017
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Client

Leading Indian conglomerate engaged in energy, petrochemicals, textiles, retail and telecommunications. Ranked amongst the Global Fortune 500 World’s Biggest Corporations and amongst the Top 250 Global energy Companies.

Situation/Scope

The L&D leadership team of the organization have a long term vision for transforming learning within the organisation, aligned with the firm’s wider strategic vision for itself. Specific need was to: 

  • Ensure that professionals adopt the presence and behaviours that will help them lead learning interactions in an efficient way. 
  • Enhance on the job performance by facilitating learning in a more structured, evidence-based way
SHRM Approach 
  • Design of a holistic Facilitation Skills Program based on the 6D principles focused on developing facilitators, not presenters; disengaging ppt. based training and leveraging contemporary trends in learning, technology and disruptive innovation 
  • Program construct included 24 hours of face to face workshop time, 6-10 hours of self learning and flipped classroom and 2-4 hours of action facilitation project spread over a 9 week horizon. Learning transfer was driven through the Action Learning Project and deployment supported through post workshop engagement and job aids. 
  • Assessment criteria were in-built at various stages of the program and a certification approach ensures gravitas and and transfer of learning.
Distinctive Impact 
  • Program rolled out to close to 100 participants. Feedback from participants and managers highly positive. 
  • Post-workshop evaluation and workplace transfer evaluation on-going currently 
  • SHRM is engaging with the organization for Phase-II of the program – focusing on Advanced Facilitation Skills - facilitators to go beyond merely presentation techniques to focus on reflective pedagogical practices that can help them drive learning in a deeper and more meaningful way. 
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