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Employee Survey: Satisfaction with HR Department




The HR department wants to know how well we are serving our employees/internal customers. We would appreciate it if you would take the time to complete this survey. Please feel free to suggest improvements in any area.

Some notes about the survey:

  • Because we have a variety of internal customers, not all items may apply to all employees. Respond to those areas that affect you and select N/A for those that do not apply to you.
  • Responses will be kept confidential; however, providing your name or department will help us better analyze the results and target areas for improvement.


Using a scale of 1-5, with 5 being strongly agree and 1 being strongly disagree, please select one response for each statement.


Access and Availability

​5

4​

​3

​2

​1

N/A​

I have good access to HR staff for advice and assistance.

°

°

°

°

°

​°

When I contact the HR department, I usually receive help in a timely manner.

°

°

°

°

°

​°

HR is available on the days and hours I need.

°

°

°

°

°

​°

The HR department makes sincere attempts to answer my questions or assist with problems.

°

°

°

°

°

°

​Getting HR information is more difficult than it should be. 

​°

​°

​°

​°

​°

​°

Comments or suggestions for improvement:




Quality of Service

​5

4

3

2

1

N/A​

HR exhibits a solid understanding of HR issues.

°

°

°

°

°

​°

HR provides accurate, helpful information.

°

°

°

°

°

​°

​Information or assistance from HR staff is not always provided promptly.

​°

​°

​°

​°

​°

​°

​Information is provided in a clear manner and is easy to understand.

​°

​°

​°

​°

​°

​°

​HR provides service in a courteous manner with a good attitude.

​°

​°

​°

​°

​°

​°

Comments or suggestions for improvement:




Communication

​5

4

3

2

1

N/A

HR adequately communicates changes in benefits and company policies.

°

°

°

°

°

​°

Changes to policies and procedures affecting my work are not always communicated timely.

°

°

°

°

°

​°

HR provides information that is accurate and requires no rework.

°

°

°

°

°

​°

​The frequency of communication from HR staff is sufficient.

​°

​°

​°

​°

​°

​°

Comments or suggestions for improvement:



This section deals with a variety of programs and services offered through the HR department. Please rate your satisfaction level with the way they are handled. Using a scale of 1-5, with 5 being very satisfied and 1 being very dissatisfied, please select one response for each statement.



​Programs and Services
​5
4​
3​
2​
1​N/A

Job applicant screening

°

°

°

°

°

​°

Job posting process

°

°

°

°

°

​°

Pre-employment testing

°

°

°

°

°

°​

New employee orientation

°

°

°

°

°

​°

Employee handbook

°

°

°

°

°

​°

Advice on employee/personnel issues

°

°

°

°

°

​°

Benefits information

°

°

°

°

°

​°

Benefits open enrollment process

°

°

°

°

°

​°

Retirement planning information

°

°

°

°

°

​°

Employee recognition events

°

°

°

°

°

​°

Manager and supervisory training

°

°

°

°

°

​°

Other programs and services:

°

°

°

°

°

​°

Comments or suggestions for improvement:



Use this space to indicate any suggestions for improved productivity or customer service.

____________________________________________________________________
____________________________________________________________________
____________________________________________________________________

 

Optional:

Name: ______________________________________________

Department: _________________________________________

 

THANK YOU!

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