Promoting Civility in Retail: The Customer is Not Always Right
PODCAST PERSPECTIVE: In the latest People + Strategy podcast, the chief people officer at Dick’s Sporting Goods explained how the company used employee feedback to completely flip the way it trained managers and staff to deal with customer conflicts.
An organization run by AI is not a futuristic concept. Such technology is already a part of many workplaces and will continue to shape the labor market and HR. Here's how employers and employees can successfully manage generative AI and other AI-powered systems.
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Learn how Marsh McLennan successfully boosts staff well-being with digital tools, improving productivity and work satisfaction for more than 20,000 employees.