Capterra’s latest HR research examines the most pressing challenges organizations face in a rapidly evolving workplace. From skills gaps to AI adoption, the study highlights where HR leaders are focusing their efforts to drive growth, efficiency, and employee engagement.
Their HR study reveals that training and upskilling are the top challenges for HR leaders, driven by rapid technological change and evolving job roles. Ongoing learning, supported by digital tools like LMS and skill management software, is essential to close the skills gap—especially as onboarding new users remains a key pain point.
Recruiting skilled talent is the second biggest challenge. Companies using AI in HR software report better hiring outcomes and improved candidate experiences compared to those without AI. AI also boosts employee engagement and satisfaction by automating routine tasks and enabling more meaningful work.
However, to maximize AI’s benefits and minimize risks, HR professionals should:
- Understand AI’s capabilities and limitations
- Ensure data quality for accurate and fair outcomes
- Address ethical considerations in implementation
- Establish clear policies for responsible AI use
- Maintain transparency with employees about AI’s role
- Conduct regular audits to ensure compliance and fairness
Register now and join this webinar to explore practical strategies for leveraging AI responsibly, improving hiring outcomes, and closing the skills gap—all while boosting engagement and productivity.
Meet the Presenter
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Ines Bahr
Ines Bahr is a Senior Content Analyst at Gartner with 10 years of experience in content marketing and tech trends. She specializes in HR and over the years she has been covering project management, cybersecurity, and digitalization strategies. Bahr investigates new trends in markets around the world and is passionate about helping organizations drive digitalization forward and be innovative. Her digitalization tips are based on more than 30 studies she has conducted in several countries. Her primary research helps executives understand the latest trends that are critical to their business. Her research has been published in multiple-tier 1 media publications, and she has spoken at several events, including podcasts and conferences.
SHRM certification has approved this webinar for 1 PDC toward SHRM-CP or SHRM-SCP recertification. A program code will be provided at the end of the webinar.