Today’s workforce is more complex and more distributed than ever, and recognition strategies need to work across roles, environments, and employee populations.
In this SHRM Annual Conference breakout, leaders from Hertz, JPMorganChase, and Awardco will share how they are building recognition programs that create connection, increase visibility, and drive impact across the enterprise.
Attendees will leave with practical ideas for making recognition more relevant, scalable, and effective in today’s workplace—for every employee.
Meet the Presenters
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Jessica Mollica
Jessica Mollica is Vice President of Human Resources at Hertz, where she leads people strategy and HR partnership for a complex, evolving workforce. She brings more than 18 years of human resources experience, with deep expertise across talent management, employee relations, engagement, compliance, HR analytics, and leadership development. Mollica's work has included supporting large employee populations in hybrid and onsite environments, advancing leadership development programs, driving engagement planning, and helping leaders navigate talent and organizational priorities at scale. She holds an MBA in Human Resources from Ottawa University and serves on the Board of Directors for the Central Oklahoma Workforce Innovation Board and as an Adjunct Professor at the University of Science and Arts of Oklahoma.
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Cristina Gallagher
Cristina Gallagher is Vice President, CCB HR & Employee Experience at JPMorgan Chase, where she leads recognition and rewards efforts across the organization, including the strategy and execution of programs powered by Awardco. With 20 years at JPMorgan Chase, Gallagher brings deep institutional knowledge and extensive experience shaping employee experiences that drive connection, engagement, and impact at scale. Throughout her tenure, she has helped evolve how recognition supports a complex workforce, ensuring programs are meaningful, accessible, and aligned to the needs of employees across the enterprise. Her work is centered on creating experiences that strengthen culture, elevate visibility, and make recognition a more effective tool for both employees and leaders.
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Kelly Satterfield
Kelly Satterfield is Rewards, Recognition, and Employee Experience Executive at Awardco. She partners with organizations to design and scale recognition strategies that reinforce desired behaviors, align incentives to outcomes, and elevate the employee experience. Satterfield has led global talent, job architecture, and employee experience efforts, building people analytics, HR technology, and workforce planning capabilities across complex, distributed organizations. Her work helps leaders translate people and talent data into practical decisions that support agility and scale. With a systems-level perspective, she brings a practitioner’s lens to how work is structured, measured, and reinforced, where skills- and task-based approaches gain traction, and what this shift means for HR operating models and the future of work.
SHRM certification has approved this webinar for 1 PDC toward SHRM-CP or SHRM-SCP recertification. A program code will be provided at the end of the webinar.