Despite making up 70-80% of the global workforce, deskless workers — such as retail associates, healthcare professionals, delivery drivers, and manufacturing staff — face unique challenges that are often overlooked by organizations. Ragan Decker, manager of Enterprise and Executive Network research at SHRM, shares key findings from SHRM and Fidelity Investment’s latest research on this essential population.
Discover actionable insights into how HR teams can refine their approaches to meet the needs of deskless employees, including rethinking traditional strategies to better engage and retain them.
Episode Guest
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Ragan Decker
Ragan Decker is an Industrial-Organizational Psychologist and Manager of Executive Network and Enterprise Research on SHRM’s Thought Leadership team. She has the privilege of leading research initiatives as well as team of researchers who conduct strategic research to support SHRM’s mission as it relates to work, workers, and the workplace. Her research, along with that of her team, covers a broad range of topics, including deskless workers, artificial intelligence, executive priorities, the state of the workplace, mental health, and civility.
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Learn how data-driven approaches, competitive benefits, and effective communication can reduce high turnover among deskless workers.
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