Ask HR: How to Respond to Criticism Constructively

SHRM President and Chief Executive Officer Johnny C. Taylor, Jr., SHRM-SCP, answers HR questions each week.

Do you have an HR or work-related question you’d like him to answer? Submit it here.

My initial reaction to critiques is far from positive. When I receive feedback from my supervisor or colleagues, I either take it as a personal attack or worry that I will get fired. How can I better respond to criticism at work? —Akeem

Feeling defensive or anxious when faced with criticism is completely understandable. Many of us equate our work with our self-worth, making feedback feel like a personal attack. However, constructive criticism is a valuable tool for growth and improvement. Let’s explore how to shift your perspective and turn feedback into a positive force in your career.

First and foremost, remember that criticism is not a personal indictment but an opportunity to enhance your skills and performance. It’s a sign that people care about your work and want to see you succeed. Instead of focusing on the negative implications, try to see feedback as a constructive challenge.

Develop a process for receiving feedback. Take a moment to calm down and process the information without reacting impulsively. Focus on understanding the specific points raised, rather than generalizing them as personal attacks. Ask clarifying questions if needed to fully comprehend the feedback.

Once you’ve understood the criticism, shift your attention to finding solutions. Identify areas where you can improve and develop a plan to address them. This proactive approach transforms criticism from a threat to an opportunity for growth.

It’s essential to separate your work from your self-worth. Your value as an employee extends beyond your current performance. View challenges as chances to learn and develop new skills. Remember that everyone makes mistakes. How you respond to them truly defines your professional growth.

Cultivating a growth mindset is crucial. Embrace challenges as opportunities to learn and improve. Understand that feedback is a natural part of professional development. Adopting this perspective will help make you more resilient and open to constructive criticism. Your reaction to feedback is a choice. By developing a positive mindset and a structured approach, you can transform criticism from a dreaded experience into a valuable asset for your career.

I recently moved to a new city. I had a thriving advertising career and professional network in my former city. However, I now need help to get career traction in the advertising community in my new location. How can I build a local career network from scratch? 
—Silvan

Relocating can be both exhilarating and daunting, especially when it comes to rebuilding your professional network. Leaving behind a thriving career and a robust support system can feel overwhelming. But fear not—it’s entirely possible to re-establish yourself and achieve career success in your new city. Let’s explore some strategies to help you navigate this transition.

While your physical location has changed, your professional network hasn’t disappeared. Reach out to former colleagues, clients, and mentors. They might be aware of opportunities in your new city or be willing to provide introductions. Social media platforms can be powerful tools for reconnecting. Update your profile to reflect your new location and engage with your existing network to make others aware of your career moves.

Researching your new city’s advertising landscape is essential. Identify key players, major agencies, and emerging firms. Understand the local market trends, challenges, and opportunities. This knowledge will equip you to tailor your resume and cover letters effectively. Consider attending industry events, conferences, and workshops to gain insights into the local advertising ecosystem.

Networking is often misunderstood as a transactional process. Instead, focus on building genuine relationships. Attend industry events to connect with people, not just to collect business cards. Show genuine interest in others’ work, share your experiences, and offer assistance when possible. Don’t forget that networking is a two-way street.  

Online platforms offer a vast opportunity to connect with professionals in your field. Join industry-specific groups on LinkedIn, participate in online forums, and attend virtual conferences. These platforms allow you to engage with people from around the world, including your new city. Share your expertise, contribute to discussions, and seek opportunities to collaborate.  

Building a new network takes time and effort. Don’t get discouraged if you don’t see immediate results. Celebrate small wins, learn from setbacks, and stay persistent. Every interaction is an opportunity to build a connection.

Continuously upgrade your skills and knowledge to stay competitive. Attend industry workshops and webinars. Consider pursuing additional certifications or degrees. Investing in yourself demonstrates your commitment to professional growth and makes you an asset to potential employers.  

Ultimately, relocation can be a catalyst for personal and professional growth. Embrace the challenges, focus on building authentic connections, and stay positive. With determination and strategic planning, you can successfully build your career in your new city.